Jasmine Serrano
San Antonio,TX
Summary
Dynamic and detail-oriented professional with proven success at Discovery Senior Living, excelling in organization and customer relationship management. Recognized for enhancing visitor satisfaction through efficient check-in processes and effective communication. Strong multitasking abilities and conflict resolution skills contributed to improved office efficiency and a positive team environment.I am currently a full-time student at Northwest Vista College, pursuing my Associate’s degree while working full-time. Balancing both responsibilities has helped me build strong time management, adaptability, and problem-solving skills. My experience in customer service has strengthened my ability to connect with people and promote products effectively. I’m eager to continue learning, explore opportunities in sales and marketing, and grow within a company that values dedication and career advancement.
Overview
3
3
years of professional experience
Work History
Receptionist
Discovery Senior Living
San Antonio, TX
05.2023 - Current
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Assisted residents with inquiries, providing accurate information regarding services and amenities.
- Coordinated communication between staff and residents to enhance service delivery and satisfaction.
- Maintained organized filing systems for resident records, ensuring confidentiality and compliance.
- Handled multi-line phone system efficiently, directing calls to appropriate departments promptly.
- Supported team in daily administrative tasks, contributing to overall office efficiency and productivity.
- Trained new reception staff on procedures, fostering a cohesive team environment focused on service excellence.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with planning office events and meetings for smooth execution.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Improved workflow by introducing more efficient document handling and organization practices.
- Organized, maintained and updated information in computer databases.
Customer Service Representative
Bel Furniture
San Antonio, TX
08.2022 - 05.2023
- Assisted customers in product selection, providing knowledgeable recommendations and exceptional service.
- Handled customer inquiries and resolved issues efficiently to enhance satisfaction levels.
- Processed orders accurately and maintained up-to-date records in the inventory system.
- Collaborated with team members to streamline communication processes for improved workflow efficiency.
- Implemented feedback mechanisms to gather customer insights and improve service offerings continuously.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Server
Taco Cabana
San Antonio, TX
06.2022 - 08.2022
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Accurately processed orders using point-of-sale system, maintaining efficient transaction flow.
- Collaborated with kitchen staff to expedite food preparation and enhance service speed.
- Assisted in training new team members on menu items and service standards.
- Maintained cleanliness of dining area and adhered to health and safety regulations.
- Monitored inventory levels and communicated needs to management for timely replenishment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma - Art
Northwest Vista College
San Antonio, TXHigh School Diploma -
John Jay High School
San Antonio, TXSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer Relationship Management
- Communication & Interpersonal Skills
- Active Listening
- Conflict Resolution & Problem Solving
- Organization & Time Management
- Multitasking in Fast-Paced Environments
- Attention to Detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Discovery Senior Living
05.2023 - Current
Customer Service Representative
Bel Furniture
08.2022 - 05.2023
Server
Taco Cabana
06.2022 - 08.2022
High School Diploma - Art
Northwest Vista College
High School Diploma -
John Jay High School