Jasmine Shelby

• Coordinated international and domestic travel arrangements, including flights, hotels, rental cars, itineraries, and restaurant reservations for senior leadership and staff.

• Prepared, coordinated, and supported large-scale center events, all-hands meetings, celebrations, retirement events, and executive functions from setup through cleanup.

• Assisted the Center SMA with center-wide initiatives, executive support coverage, and special projects.

• Served as backup support for Tier 5 CAS, Primary CAS, and ALT CAS functions as needed.

• Coordinated CVTC and other meetings across New Mexico, California, and Washington, DC locations.

• Managed property coordination responsibilities and served as Center Training Coordinator.

• Onboarded new employees, including OAAs, senior managers, Level 1 managers, and staff members.

• Conducted and coordinated interview panels, including scheduling, preparation, and candidate support.

• Managed complex calendaring and scheduling for senior managers and directors, including high-level meeting coordination and conflict resolution.

• Prepared agendas, facilitated logistics, and managed execution of management meetings and tier boards.

• Coordinated Board of Managers materials, agendas, and travel arrangements for Washington, DC meetings involving 6600 leadership.

• Processed travel authorizations, expense reports, move requests, and NTESS fee requests accurately and efficiently.

• Facilitated incoming and outgoing visitor requests and coordinated executive-level visits.

• Ordered and managed office and operational supplies for center leadership offices.

• Supported onboarding and offboarding of senior managers, ensuring smooth administrative transitions.

• Managed senior manager email communications and recorded meeting minutes as needed.

• Conducted new hire orientations and volunteered as a mentor/buddy for incoming administrative assistants.

• Built strong collaborative relationships across the administrative community and leadership teams.

• Demonstrated proficiency in Confluence, SharePoint, Microsoft Word, Excel, and PowerPoint.

• Received mentorship from former SMA Casey Krill to further develop executive administrative and leadership support capabilities.

· Directed daily operations within a high-volume surgical oncology and ambulatory surgery center environment, with primary accountability for operating room (OR) excellence, physician experience, and procedural efficiency.

· Maintained full oversight of OR readiness, ensuring all surgical suites were consistently clean, sterile, fully stocked, and equipped to support seamless, uninterrupted procedures. Anticipated physician needs and proactively addressed operational gaps to deliver a reliable, high-quality surgical environment.

· Managed surgical scheduling and case coordination, optimizing physician block utilization, minimizing delays, and resolving conflicts to ensure efficient case flow and maximum OR productivity.

· Coordinated real-time OR operations, including procedure timing, room turnover, and supply replenishment, to reduce downtime and enhance the overall surgical experience for physicians and patients.

· Partnered closely with physicians to obtain procedural briefings, execute post-operative orders, and communicate patient status, ensuring alignment, continuity of care, and efficient transitions between cases.

· Actively monitored OR activity to identify and resolve workflow disruptions, maintaining efficiency, compliance, and a consistently high standard of care delivery.

· Fostered strong physician relationships by delivering a dependable, well-prepared surgical environment, contributing to physician satisfaction, retention, and continued case volume within the center.

· Oversaw pre-operative and post-operative workflows, ensuring patient readiness, safe discharge, and a positive, coordinated care experience across multidisciplinary teams.

· Evaluated surgical workflows and procedural outcomes to identify opportunities for improvement, implementing process enhancements that strengthen efficiency, consistency, and repeatable success.

· Supported budget planning and operational performance through KPI tracking, productivity monitoring, and data-driven reporting to leadership.

· Ensured compliance with all regulatory, accreditation, and safety standards, including HIPAA, CMS, and organizational policies.

· Led hiring, onboarding, and performance management initiatives, building a high-performing team aligned with operational excellence and patient-centered care.

· Led quality audits, compliance reporting, and data validation to meet internal and external regulatory standards.

· Coordinated with providers and internal teams to streamline authorizations, documentation accuracy, and patient support processes.

· Supported EHR coding accuracy, payer workflows, and insurance claim processes.

· Contributed to quality improvement and system enhancement initiatives.

• Facilitated regular quality review meetings to discuss progress, share feedback, and drive continuous improvement efforts.
• Mentored and coached team members on QA topics and strategies.
• Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
• Reported progress, test metrics and results to project stakeholders.
• Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
• Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.