Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Jasmine Shirley

Beaverton,OR

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

11
11
years of professional experience

Work History

Account Manager

Paylocity
06.2022 - Current
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Assisted customers in troubleshooting product issues and provided timely technical support.
  • Edited and proofread banking documents for accuracy and consistency.
  • Learned and adapted quickly to new technology and software applications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.

Customer Care Representative

Carvana LLC
11.2020 - 06.2022
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Investigated and resolved accounting, service and delivery concerns.
  • Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
  • Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.

Food and Beverage Server

Santan Brewery
09.2017 - 04.2020
  • Promoted guest satisfaction and loyalty through personable service and proactive check-ins.
  • Calculated final bill and processed cash and credit payments to complete patron transactions.
  • Complied with all safe food-handling regulations and executed sanitization processes to safeguard against germ spread.
  • Took patron orders and accurately entered into POS system to transfer order data to kitchen.
  • Quickly addressed and resolved customer concerns, working with management to fix advanced issues.
  • Engaged customers in friendly conversation to build connections and increase satisfaction.

Marketing Coordinator

Midwest Distributing
11.2014 - 08.2017
  • Worked closely with marketing and cross-functional teams to create promotions and support special events.
  • Identified opportunities for using social media platforms to maximize target audience reach.
  • Worked collaboratively with business managers to support new and existing locations in marketing efforts.
  • Led and motivated the twenty-person marketing team covering three states with goals to continue expanding.

Education

High School Diploma -

Lincoln High
Lincoln, NE

Skills

  • Client support
  • Troubleshooting expertise
  • Detail-oriented data management
  • Facilitate transaction operations
  • Salesforce proficiency
  • Account management expertise
  • Client onboarding
  • Technical support
  • Experienced in QA

Timeline

Account Manager

Paylocity
06.2022 - Current

Customer Care Representative

Carvana LLC
11.2020 - 06.2022

Food and Beverage Server

Santan Brewery
09.2017 - 04.2020

Marketing Coordinator

Midwest Distributing
11.2014 - 08.2017

High School Diploma -

Lincoln High

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Jasmine Shirley