Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Simeon

Orlando,FL

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.

Overview

4
4
years of professional experience
2023
2023
years of post-secondary education

Work History

Call Center Representative

Verizon Wireless
Orlando, FL
03.2022 - 02.2026
  • Help customers choose phones and plans
  • Explain Verizon phone plans and pricing
  • Help customers pick phones,tablet,watches,accessories
  • Recommend the best plan for their needs
  • Processed billing questions and payment arrangements efficiently.
  • Assisted customers with service inquiries and technical issues.
  • Guided customers through device troubleshooting steps and solutions.
  • Trained new representatives on call handling procedures and best practices.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Education

Evan’s High School
Orlando, FL

Skills

  • Customer service
  • Billing resolution
  • Product knowledge
  • Technical troubleshooting
  • Customer relationship management
  • Sales support
  • Call handling
  • Problem solving
  • Active listening

Timeline

Call Center Representative

Verizon Wireless
03.2022 - 02.2026

Evan’s High School
Jasmine Simeon