Jasmine Simpson-Gomez
Corona,CA
Summary
Extensive expertise in the restaurant and customer service sectors, known for training new team members and maintaining high standards of quality and productivity. Proven ability to enhance customer satisfaction and foster relationships, generating repeat business through exceptional service.
Overview
8
8
years of professional experience
Work History
Crew Member
McDonald's
Norco, USA
11.2024 - Current
- Window 1: Order and payment taker
- Window 2: Handed out orders accurately and in under 30 seconds
- Served food quickly for positive guest experiences
- Upheld high standards of productivity and quality in operations
- Cleaned and sanitized frequently to maintain health code standards.
- Moved smoothly between different cooking stations to assist with meal preparations.
Server
Yardhouse
Honolulu, USA
04.2023 - 08.2025
- Americano, located in Waikiki, is extremely busy; a waitlist is recommended.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Trained new employees to perform duties.
Lead Expeditor
The Girl & The Fig
Sonoma, USA
06.2022 - 03.2023
- Lead Expeditor
- Lead Food Runner
- Server
- Busser
- Upscale, French fine dining, reservations required, located on Sonoma Square.
- Maintained knowledge of menu items and daily specials to answer customer inquiries.
- Assisted in preparing dishes for service by garnishing and checking presentation.
- Provided exceptional service to a high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Lead Host and Busser
Salt & Stone
Kenwood, USA
05.2020 - 05.2022
- Lead Host
- Busser
- Food Runner
- Server
- Upscale, wine, and fine dining; very busy, reservations recommended.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Communicated with servers about new tables, changes in food availability, and customer comments.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Lead Server Trainer
Taub Family Outpost
Sonoma, USA
09.2021 - 01.2022
- Family-style, very busy, located on Sonoma Square, higher-end tourist.
- Instructed new staff members on food handling procedures and service techniques.
- Developed and implemented interactive training modules to enhance the learning experience and retention among trainees.
- Coordinated with kitchen staff to arrange menu tastings, enabling servers to describe dishes accurately and enthusiastically to guests.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Introduced time-management techniques to help new servers efficiently balance multiple tables and customer requests.
Crew Member
Trader Joe's
Napa, USA
10.2020 - 06.2021
- Temp - COVID
- Physically counted inventory and updated information on the computer.
- Unpacked and examined incoming shipments to confirm consistency with records, and routed materials to the appropriate department.
- Processed payments and bagged items for customer checkout.
- Assessed floor displays to restock merchandise.
- Assisted customers by locating items and loading heavy purchases in vehicles.
Lead Trainer
B&V Whiskey Bar and Grill
Sonoma, USA
06.2018 - 10.2020
- Lead Host
- Food Runner
- Lead Trainer
- All duties related to opening and closing the restaurant, including closing out drawers.
- Higher-end tourist bar and Italian food, located on Sonoma Square; reservations are recommended.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Education
Associate of Science - Social and Behavioral Sciences
Riverside City College
Riverside, CA06-2028
High School Diploma -
Justin- Siena High School
Napa, CA05-2018
Skills
- Leadership qualities
- Customer service
- Product knowledge
- Hospitality service expertise
- Heavy lifting
- Initiative and Self-motivation
- Telephone etiquette
- Menu memorization
- Interactive communication skills
- Learning agility
- Time management
- Complex Problem-solving
- Point-of-sale system
Timeline
Crew Member
McDonald's
11.2024 - Current
Server
Yardhouse
04.2023 - 08.2025
Lead Expeditor
The Girl & The Fig
06.2022 - 03.2023
Lead Server Trainer
Taub Family Outpost
09.2021 - 01.2022
Crew Member
Trader Joe's
10.2020 - 06.2021
Lead Host and Busser
Salt & Stone
05.2020 - 05.2022
Lead Trainer
B&V Whiskey Bar and Grill
06.2018 - 10.2020
Associate of Science - Social and Behavioral Sciences
Riverside City College
High School Diploma -
Justin- Siena High School