Jasmine Sims
Houston,TX
Summary
Experienced Ambassador with a track record of driving sales and increasing revenue in various business settings. Skilled in building customer relationships and providing product recommendations to meet needs. Effectively communicates with customers, management, and peers using excellent interpersonal skills. Hardworking, reliable, and dedicated to delivering outstanding work performance. Exceptional time management skills and a proactive and punctual approach to tasks. Highly organized with a team-oriented mentality, demonstrating strong leadership abilities in customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Flight Attendant
Frontier
Chicago, IL
07.2024 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Resolved passenger conflicts and medical emergencies during flights.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
- Reduced anxiety for passengers during turbulence by providing reassurance and clear instructions.
- Assisted passengers in finding their seats and storing carry-on luggage, ensuring swift and organized boarding process.
- Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
- Welcomed passengers aboard and provided overview of safety procedures.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Answered passengers' questions about flight, aircraft and destination.
- Assisted passengers in boarding and deplaning aircraft.
- Responded to passenger emergencies to provide first aid.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
GSA
Spirit Airlines Inc.
Houston , TX
12.2023 - Current
- Assists passengers and checks flight tickets at entrance gate or station when boarding or disembarking airplane of commercial airline: Examines passenger tickets to ensure that passengers have correct flight or seat, or directs passengers to correct boarding area, using passenger manifest, seating chart, and flight schedules.
- 2) Verifies names on passenger manifest or separates portions of passenger's ticket and stamps or marks ticket or issues boarding pass to authorize passenger to board airplane.
- 3) Directs passengers to air-terminal facilities.
Ambassador
ALCLEAR, LLC
Houston , TC
02.2019 - Current
- Collaborated with teammates to create positive environment for customers.
- Assisted with daily opening and closing tasks to maintain clean, neat and organized store.
- Guided potential customers through signup and registration processes to deliver smooth onboarding.
- Engaged with and acquired new customers to drive new business development.
- Achieved sales goals by implementing targeted selling strategies.
- Showed members how to complete exercises and use machines properly and safely.
- Performed site evaluations, customer surveys and team audits.
- Utilized Aegis to compile data gathered from various sources.
- Improved customer satisfaction by finding creative solutions to problems.
- Earned reputation for good attendance and hard work.
- Improved operations by working with team members and customers to find workable solutions.
Talent Captain
Burlington
Houston , TX
10.2023 - 12.2023
- Assisted management with interviews along with decision making for best candidates.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Wheelchair Attendant
Prime Flight
Houston , TX
06.2018 - 02.2019
- Communicated with gate agents to coordinate assistance boarding.
- Aided customers with TSA checkpoint screenings.
- Helped customers enter airplane, locate seat and stow luggage.
- Greeted customers, answered questions and discussed services.
- Transported individuals requesting wheelchair service to and from desired locations.
- Assisted customers with baggage claims.
- Backed wheelchairs down jetways to safely overcome decline of ramp.
- Reviewed airline tickets, interpreted airline city codes and read domestic and international forms.
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
Hostess
Spaghetti Warehouse
Houston , TX
08.2015 - 09.2017
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Answered telephone to provide dining information and take party reservations.
- Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Notified server after seating parties in section to facilitate prompt service.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered customers' questions about hours, seating, current wait time and other information.
Cashier
World Market
Houston , TX
09.2013 - 01.2014
- Helped customers find specific products, answered questions and offered advice.
- Processed returned items in accordance with store policy.
- Assisted with purchases, locating items and signing up for rewards programs.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Welcomed customers, offering assistance to help find necessary store items.
- Inspected items for damage and obtained replacements for customers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
Bookseller
Barnes & Noble
Houston, TX
09.2011 - 01.2012
- Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assisted in ringing up sales at registers and bagging merchandise.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Educated customers on product and service offerings.
Park Maintenance Aide
City Of Houston Parks And Recreation
Houston , TX
06.2010 - 08.2010
- Earned reputation for good attendance and hard work.
- Improved operations by working with team members and customers to find workable solutions.
- Maintained updated [Type] knowledge through [Task] and [Task].
Education
High School Diploma -
Bellaire High School
Bellaire, TX5 2011
Skills
- Ability to handle emergencies and provide safety and comfort for passengers
- Customer service
- Problem resolution
- Communications
- Adaptability
- Leadership
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Flight Attendant
Frontier
07.2024 - Current
GSA
Spirit Airlines Inc.
12.2023 - Current
Talent Captain
Burlington
10.2023 - 12.2023
Ambassador
ALCLEAR, LLC
02.2019 - Current
Wheelchair Attendant
Prime Flight
06.2018 - 02.2019
Hostess
Spaghetti Warehouse
08.2015 - 09.2017
Cashier
World Market
09.2013 - 01.2014
Bookseller
Barnes & Noble
09.2011 - 01.2012
Park Maintenance Aide
City Of Houston Parks And Recreation
06.2010 - 08.2010
High School Diploma -
Bellaire High School