Jasmine Smallwood
Summary
Detail-oriented professional with expertise in customer service, effective communication, and problem-solving. Proven track record in managing operations and maintaining accurate records. Committed to delivering exceptional client experiences and enhancing operational efficiency.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
Owner/Operator
The Healing Feeling
Newark
01.2020 - Current
- Oversaw inventory management and procurement of holistic products.
- Negotiated contracts with clients for products or services rendered by the company.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
Life Insurance Examiner
ExamOne, a Quest Diagnostics
Springfield
12.2023 - 11.2025
- Reviewed life insurance applications for compliance and accuracy.
- Conducted thorough medical history assessments during underwriting process.
- Maintained detailed records of examination results and findings in database.
- Ensured that all procedures followed during investigations were conducted ethically and legally compliant with applicable regulations.
Customer Service Representative
Unilever United States Inc.
Bristol
07.2020 - 09.2023
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate records of customer interactions in company database systems.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Graduate Certificate - Medical Technology
National Career Institute
East Orange, NJ12-2024
40 College Credits -
Keiser University
Fort Lauderdale, FLSkills
- Customer service
- Detail-oriented record management
- Problem solving
- Effective communication
- Time management
- Typing accuracy
- Database management
- Communication skills
- Data entry
- Documentation
- Verbal and written communication
- Shipping and logistics
- Inbound and outbound calling
- Appointment scheduling
- Call center experience
- Record preparation
Certification
Phlebotomy Tech
Timeline
Life Insurance Examiner
ExamOne, a Quest Diagnostics
12.2023 - 11.2025
Customer Service Representative
Unilever United States Inc.
07.2020 - 09.2023
Owner/Operator
The Healing Feeling
01.2020 - Current
Graduate Certificate - Medical Technology
National Career Institute
40 College Credits -
Keiser University