Jasmine Smith
Chandler,AZ
Overview
7
7
years of professional experience
Work History
Account Manager
Forrest Logistics
07.2022 - Current
- Develop and grow relationships with customers and carriers
- Responsibly manage shipments by ensuring all loads are fulfilled to expectations
- Monitor and report events within a load’s lifecycle to team members and customers
- Identify, communicate, and resolve any issues with shipments
- Manage carrier performance and responsibilities
Customer Service
Globaltranz
03.2021 - 07.2022
- Maintain a high level of activity over the phone and through our CRM system
- Ability to research, identify and capitalize on profitable opportunities that are presented daily
- Ability to understand and consult customers in relation to fees, products, and services
- Ability to troubleshoot and support customers in navigating service disruptions
- Maintain an ongoing focus on creating positive and supportive customer experiences
- Ability to establish strong partnership with key executives and decision makers within each customer and territory
- Ability to collaborate with various support teams including sales and account management
Customer service
Isagenix
07.2017 - 03.2021
- Receive high Volume of incoming calls and emails.
- Accepting payments
- Processing refunds
- Providing member s return instructions by phone and email
- Assessing tickets for refund request
- Assisting members with enrollments
- Guiding members on website use and navigation
- Company app projects
Education
LVN Certificate -
Summit Career Collage
05.2012
Diploma -
Moreno Valley High
06.2007
Skills
- Incoming / Outbound calls
- Microsoft office
- Slack
- Teams
- Gmail
- Adobe
- Tablu
- Team work
- Sales force
- Critical Thinking
- Medical terminology
- Organized
Timeline
Account Manager
Forrest Logistics
07.2022 - Current
Customer Service
Globaltranz
03.2021 - 07.2022
Customer service
Isagenix
07.2017 - 03.2021
LVN Certificate -
Summit Career Collage
Diploma -
Moreno Valley High