Jasmine Smith
Fort Worth
Summary
Dynamic and results-driven professional with extensive experience in the restaurant industy, excelling in exceptional customer service and relationship building. Proven ability to manage staff effectively while leveraging data analysis to enhance operational efficiency. Skilled in POS system operations and committed to maintaining high standards of safety and sanitation. Enthusiastic and reliable professional that takes pride in providing excellent customer service, while taking pride in all that I do.
Overview
20
20
years of professional experience
Work History
Server
Mi Cocina
04.2024 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Event Bartender, Shift Lead-Management
The Ranch
09.2019 - 06.2023
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Managed and motivated employees to be productive and engaged in work.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established team priorities, maintained schedules and monitored performance.
Bartender/Accounting Bookkeeper
BJ's Restaurant & Brewhouse
12.2014 - 10.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, taking inventory, and accessing invoices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Sorted financial documents, coded accounting entries for data processing and posted daily receipts and payments.
- Maintained and processed invoices, deposits, and money logs.
Cashier, Administrative Assistant
Accents Floral & Home Decor
01.2006 - 01.2011
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Compiled and submitted weekly and monthly reports to management for review.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
Education
Associate of Arts - Accounting
Blinn College
Brenham, TX05-2013
Associate of Arts - Business Administration
Iowa Western Community College
Council Bluffs, IA04-2013
Skills
- Customer feedback management
- Strong work ethic
- Point of sale (POS) system operations
- Exceptional customer service
- Inventory management
- Multitasking and organization
- Verbal and written communication
- Lead generation
- Work prioritization
- Staff management
- Relationship building
- Data analysis
Timeline
Server
Mi Cocina
04.2024 - Current
Event Bartender, Shift Lead-Management
The Ranch
09.2019 - 06.2023
Bartender/Accounting Bookkeeper
BJ's Restaurant & Brewhouse
12.2014 - 10.2019
Cashier, Administrative Assistant
Accents Floral & Home Decor
01.2006 - 01.2011
Associate of Arts - Accounting
Blinn College
Associate of Arts - Business Administration
Iowa Western Community College