Jasmine Speights
Beaumont ,TX
Summary
Experienced Customer Service Representative with Number years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
Fuel Point
05.2021 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Senior Customer Service Coordinator
Walmart.com
Work From Home
10.2023 - 04.2024
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Led weekly team meetings to discuss ongoing projects, share best practices, and collaborate on continuous improvement initiatives.
- Established a positive work environment by promoting effective communication, teamwork, and mutual respect among staff members.
- Delivered exceptional client service experiences while maintaining compliance with company policies and industry regulations.
- Increased customer retention by maintaining strong relationships and consistently going above-and-beyond expectations.
Call Center Customer Service Representative
Alorica
01.2020 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Detailed payment options and explained price, receipt and billing details to customers.
- Attended telephone skills and program information training sessions to boost aptitude.
Call Center Customer Service Representative
Concentrix
01.2019 - 07.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Customer Service Associate Cashier
M&D Supply
06.2014 - 12.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized guest payments.
- Restocked and organized merchandise in front lanes.
Education
Central Medical Magnet High School
05.2009
Skills
- Patient Profiles
- Credits and Refunds
- Ticket Sales
- Fitting Room Oversight
- Customer Service and Assistance
- Coin and Currency Counting
- Account Invoicing
- Bookkeeping Software
- Answering Customer Questions
- Telephone Reception
- Collecting Information
- Recording Counts
- Refund Handling
- Till Counting
- Telephone Management
- Customer Complaint Resolution
- High-Volume Environments
- Cash Register Operation
- Customer Transactions
- Return and Exchange Processing
- Operating Telephones
- Credit and Debt Card Processing
- Corporate Bill Payment
Timeline
Senior Customer Service Coordinator
Walmart.com
10.2023 - 04.2024
Customer Service Cashier
Fuel Point
05.2021 - Current
Call Center Customer Service Representative
Alorica
01.2020 - 11.2022
Call Center Customer Service Representative
Concentrix
01.2019 - 07.2019
Customer Service Associate Cashier
M&D Supply
06.2014 - 12.2018
Central Medical Magnet High School