Brenda Holt
Memphis,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
Walgreens
01.2023 - 07.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed refunds and exchanges in accordance with company policy.
Shift Manager
BackyardBurgers
03.2016 - 01.2023
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Tracked receipts, employee hours, and inventory movements.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Customer Service Representative
Redd Landscaping
01.2014 - 03.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Cosmetology License -
Hair Design Institute
Memphis, TNHigh School Diploma -
Carver Highschool
Memphis, TNRealestate License -
Success Realestate
Cordova, TN2019
Skills
- Service Minded
- Advising and Coaching
- Patient Profiles
- Customer Relationship Management
- Adaptable and Flexible
- Recruiting and Hiring
- Multitask
Timeline
Customer Service Cashier
Walgreens
01.2023 - 07.2023
Shift Manager
BackyardBurgers
03.2016 - 01.2023
Customer Service Representative
Redd Landscaping
01.2014 - 03.2016
Cosmetology License -
Hair Design Institute
High School Diploma -
Carver Highschool
Realestate License -
Success Realestate
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