Jasmine Stanley
Douglasville,GA
Summary
Dynamic and results-driven professional with extensive experience, excelling in customer service and employee training. Proven ability to enhance guest experiences through effective communication and conflict resolution. Proficient in Microsoft Excel. I consistently exceed expectations while fostering strong relationships and ensuring satisfaction in fast-paced environments.
Results-driven professional with significant expertise in client management and contract negotiation. Possesses track record of securing favorable agreements and streamlining processes. Known for fostering team collaboration and maintaining flexibility to meet evolving demands.
Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
8
8
years of professional experience
Work History
Travel Desk Agent
Unifi Aviation
Atlanta, GA
03.2023 - Current
- Displayed working knowledge of Microsoft Office programs.
- Maintain a positive and professional work environment adhering to Delta's rules.
- Demonstrate strong communication skills.
- Resolved client issues by coordinating with relevant departments for swift solutions.
- Use HTS software to source hotels and transportation accommodation in compliance with company standard operating procedures, and approved inventory for pilots and crew members.
- Provided customer service to clients through phone and email communication.
- Responded promptly to customer inquiries and complaints in a professional manner.
Administrative Assistant
Unifi Aviation
Atlanta, GA
09.2022 - 02.2023
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Supervised the issuance of ID badges, parking decals and ramp permits in accordance with the established Airport Security Program and FAA rules and regulations.
- Managed incoming calls and emails, directing inquiries to appropriate departments.
- Supported onboarding processes by preparing new hire documentation and training materials.
- Collaborated with cross-functional teams to streamline administrative processes and workflows.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations, and other written correspondence as required by management staff.
- Used Kronos software to input hours for payroll.
Candidate Experience Coordinator
Unifi Aviation
Atlanta, GA
09.2021 - 09.2022
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Arranged for transportation to and from the airport.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Resolved customer complaints in a timely manner while upholding company standards.
Identification Processor Specialist
Unifi Aviation
Atlanta, GA
05.2021 - 09.2021
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Filed paperwork according to standard operating procedures and entered data points into tracking system.
- Processed documents to maintain records and files.
- Ensured proper security measures were taken when managing sensitive customer data.
- Utilized specialized processing software and systems effectively.
- Supervised the issuance of ID badges, keys, parking decals and ramp permits in accordance with the established Airport Security Program and FAA rules and regulations.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
Guest Experience Agent
Westin
Atlanta, GA
09.2018 - 05.2021
- Listened to customer needs and desires to identify and recommend optimal products.
- Welcomed guests upon arrival and ensured smooth check-in processes.
- Collaborated with housekeeping to ensure rooms met Westin standards for cleanliness.
- Provided information about hotel amenities, dining options, and event schedules.
- Trained new staff on guest interaction protocols and service excellence practices.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Performed cashiering duties such as processing payments, issuing receipts, and balancing daily transactions.
Education
Bachelor of Arts - Technical Management
DeVry University
Downers Grove, IL02-2026
Associate of Arts - Tourism And Hotel Management
Gwinnett Technical College
Lawrenceville, GA04-2018
Skills
- Public speaking
- Customer experience
- Guest experience management
- Verbal and written communication
- Quality Assurance
- Proficient in Excel
- Management Training
- Microsoft Office
- Customer service
- Project management
- Employee training
- Conflict resolution
- Data analysis
- Strong communication
- Critical thinking skills
- Travel arrangements
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
Accomplishments
- National Society of Leadership and Success
- Dean's List
- School Ambassador
- Phi Theta Beta Honor Society
Timeline
Travel Desk Agent
Unifi Aviation
03.2023 - Current
Administrative Assistant
Unifi Aviation
09.2022 - 02.2023
Candidate Experience Coordinator
Unifi Aviation
09.2021 - 09.2022
Identification Processor Specialist
Unifi Aviation
05.2021 - 09.2021
Guest Experience Agent
Westin
09.2018 - 05.2021
Bachelor of Arts - Technical Management
DeVry University
Associate of Arts - Tourism And Hotel Management
Gwinnett Technical College