Jasmine Steward
Jacksonville,FL
Summary
Compassionate Medical Assistant with exceptional patient care, assessment, and education skills. Capable of collecting and handling samples, documenting histories, and updating charts. Team-oriented, HIPPA compliant, and compassionate in helping patients with diverse needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CSR (Temp)
UF Health Jacksonville
Jacksonville, FL
01.2023 - 05.2023
- Provided customer service support to customers over the phone and by email.
- Participated in team meetings or training sessions when necessary.
- Adhered to company's established protocols for handling confidential data.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Consulted with customers regarding needs and addressed concerns.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Packing Ambassador
Amazon
Jacksonville, FL
09.2019 - 01.2023
- Pack products into designated boxes, taking care to protect items from damage or shifting during transport.
- Verify merchandise against shipping paperwork and resolved discrepancies.
- Efficiently package items, while maintaining consistency to meet fulfillment deadlines.
- Accomplish production goals by working with speed and accuracy.
- Track inventories and input equipment counts into warehouse databases.
- Inspect orders for accuracy by carefully reviewing containers, products, packaging and labeling.
Intake Specialist
Medical Office Services
Miami, FL
05.2013 - 07.2019
- Coordinated schedules and appointments, sending out reminders regarding appointment dates.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Processed customer copayments and set up payment plans.
- Screened applicants and took initial information about demographic and historical data.
- Answered and logged incoming inquiries via phone, fax and email.
- Processed paperwork, obtained billing forms and secured confidential information to comply with HIPAA regulations.
- Developed individualized treatment plans for each client based on assessment results.
- Provided referrals to appropriate resources within the community when necessary.
Education
Registered Medical Assistant -
Florida State College At Jacksonville
Jacksonville, FL05-2024
High School Diploma -
Miami Carol City Senior High School
Miami Gardens, FL05.2009
Skills
- Excellent Customer Service
- Certified in Basic Life Support (BLS)
- Patient Scheduling
- Calm and level-headed under stress
- EHR (Epic)
- Adaptable
- Multitasking and Prioritization
- Patient-focused care
- Procedure Assistance
- Medical Terminology proficiency
- Vital Sign Monitoring
- Understanding of medical laws
Certification
CPR Certification
Timeline
CSR (Temp)
UF Health Jacksonville
01.2023 - 05.2023
Packing Ambassador
Amazon
09.2019 - 01.2023
Intake Specialist
Medical Office Services
05.2013 - 07.2019
Registered Medical Assistant -
Florida State College At Jacksonville
High School Diploma -
Miami Carol City Senior High School
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