Jasmine Sturdefant
Littleton,CO
Summary
Professional with proven track record in managing front desk operations and enhancing client experiences. Skilled in administrative tasks, customer service, and communication, ensuring smooth daily functions. Strong focus on team collaboration and adapting to changing needs, reliably supporting colleagues and achieving results.
Overview
10
10
years of professional experience
Work History
Front Desk Coordinator
Insight Eyecare Center
07.2025 - 03.2026
- Answer phones to schedule appointments, answer any questions the patient may have and appropriately transfer calls when needed
- Utilize different portals to verify vision insurance benefits before patient appointments
- Warmly greet patients and check them in and out of the clinic before and after their appointment
- Prepare charts for patient appointments
- Order Contact Lenses and submit the claim to the patient's insurance
Optometrist Assistant/Receptionist
Dr. Matoba Optometrists
06.2022 - 03.2025
- Greet and check patients in and out of the office in our scheduling data base
- Assist all of the Doctors by performing pre-test on patients
- Monitor patients' blood pressure
- Analyze glasses to ensure accuracy of prescription
- Answer phones to schedule patients and answer any questions they may have
- Pull and verify insurance for patient appointments
Customer Care Representative
Home Advisor
Golden, CO
09.2019 - 05.2020
- Perform background checks and run various screenings on potential clients
- Research state licenses and Secretary of State forms to ensure proper licensing and state requirements are being followed
- Update account information per customer request
- Review criminal charges to determine eligibility to work with our company
Jefferson County Human Services
Golden, CO
05.2018 - 09.2019
- Responsible for receiving and logging incoming paperwork from clients
- Review documents sent through the PEAK website to ensure proper placement in data base
- Responsible for providing customers with knowledge of programs offered and the basic eligibility requirements needed to qualify
- Greet clients and answer any questions they may have, as well as direct them to the appropriate staff
- Create folders for new clients and add them to the data base, place new folder in correct drawer
- Upload documents into the data base under the appropriate client
Driver
Lyft
Denver, CO
08.2017 - 05.2018
- Pick up customers at preferred pick-up destination and drop them off at requested destination
- Utilize great customer service by being a friendly, patient and safe driver
Client Advocate
Ethos Financial Partners
Thornton, CO
05.2017 - 08.2017
- Responsible for answering phones and directing calls to appropriate staff
- Responsible for scheduling clients for future appointments with their financial advisor
- Prepared files and documents for financial advisors' meetings
- Greeted clients when coming into the office and notified advisors that the client had arrived
- Uploaded client information into database after meetings were held
- Verified insurance information of clients
- Called clients for any follow up information needed by advisors
- Responsible for taking calls from clients requesting money from their account
- Informed clients by phone when funds requested would be available
Office Manager
ALM Abatements
Lakewood, CO
07.2016 - 01.2017
- Responsible for answering phones and maintain customer service standards
- Scheduled meetings for the CEO of the company
- Created and maintained client files
- Upload client information into Quickbooks
- Created invoices and estimates in Microsoft Word and in Quickbooks
Education
GED -
Warren Tech
Lakewood, CO05-2005
Skills
- Administrative support
- Scheduling appointments
- Data entry
- Records maintenance
- Directing calls
- Guest check-in and check-out
- POS systems
- End-of-day reporting
Timeline
Front Desk Coordinator
Insight Eyecare Center
07.2025 - 03.2026
Optometrist Assistant/Receptionist
Dr. Matoba Optometrists
06.2022 - 03.2025
Customer Care Representative
Home Advisor
09.2019 - 05.2020
Jefferson County Human Services
05.2018 - 09.2019
Driver
Lyft
08.2017 - 05.2018
Client Advocate
Ethos Financial Partners
05.2017 - 08.2017
Office Manager
ALM Abatements
07.2016 - 01.2017
GED -
Warren Tech