Jasmine Taylor
Coral Springs,FL
Summary
Dedicated and organized representative, with proven skills to work in a fast paced environment. Ability to provide clear and concise instructions resulting in a tranquil workplace and happy customers. Self motivated work ethic to perform effectively in independent or team environments.
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist
Reli Group
Windsor Mill, MD
07.2025 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Compliance Call Analysis
Reli Group
Windsor Mill, MD
08.2024 - 07.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
Fiserv
Coral Springs, FL
03.2022 - 04.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy.
- Assisted customers in navigating company website and setting up or cancelling payments, improving overall user experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Shift Manager
Pet Supermarket
Coral Springs, FL
03.2019 - 03.2022
- Adept in handling cash, operating cash registers and processing payments.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Contributed to increased sales revenue by consistently hitting or surpassing sales goal.
Concierge (internship)
The Crane Resort
Barbados
12.2016 - 01.2017
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
Customer Sale Professional
Cave Shepherd
Barbados
12.2014 - 01.2015
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided exceptional service by maintaining a thorough knowledge of products, services, and store policies.
- Participated in regular inventory checks, assisting with restocking merchandise as needed.
Secretary
Khadija's Beauty Salon
Barbados
03.2014 - 11.2014
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Increased customer engagement with the development of compelling content for posters and flyers.
- Managed calendars, scheduling appointments to optimize time management.
Administrative Assistant
National Sports Council
Barbados
06.2014 - 06.2014
- Boosted office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Associate Degree in Applied Science -
Hotel PomMarine Hospitality Institute
Barbados01-2018
Certificate in office Administration -
Samuel Jackman Prescod Polytechnic
Barbados01-2014
High school diploma -
Deighton Griffith Secondary School
Barbados01-2013
Skills
- Customer service oriented
- Complaint resolution
- Strong work ethic
- Product Knowledge
- Customer Education
- Call center experience
- Guest services management
- Approachable Appearance and attitude
- Able to work with in team environments
- Professional and Energetic
- Respectable, responsible and Organized
- Able to accommodate for customers
- Good communication skills
- Customer service
- Customer relations
- Telephone etiquette
- Problem resolution
- Data entry
Timeline
Customer Service Specialist
Reli Group
07.2025 - Current
Compliance Call Analysis
Reli Group
08.2024 - 07.2025
Customer Service Representative
Fiserv
03.2022 - 04.2024
Shift Manager
Pet Supermarket
03.2019 - 03.2022
Concierge (internship)
The Crane Resort
12.2016 - 01.2017
Customer Sale Professional
Cave Shepherd
12.2014 - 01.2015
Administrative Assistant
National Sports Council
06.2014 - 06.2014
Secretary
Khadija's Beauty Salon
03.2014 - 11.2014
Certificate in office Administration -
Samuel Jackman Prescod Polytechnic
High school diploma -
Deighton Griffith Secondary School
Associate Degree in Applied Science -
Hotel PomMarine Hospitality Institute