JASMINE THAYER
Palmyra
Summary
Detail-oriented and versatile professional with a dual background in clinical care and hospitality management. Expert in resolving patient/client concerns with empathy and professionalism. Excels at multitasking in fast-paced environments. Committed to providing compassionate, professional patient experiences. Proven track record of maintaining HIPAA and safety compliance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front of House Manager, Bartender, & Server
David Alan Alan's Smokehouse & Saloon
08.2020 - Current
- Ensure all aspects of the restaurant are running smoothly.
- Handle cash drawers, financial concerns, and collect payments.
- Lead, mentor, and manage a high-performing customer service team of 15+ employees per shift.
- Interview and hire new quality candidates using a structured interview process.
- Efficiently handle high volume multi-line phone systems to meet individual customer needs.
- Manage high-volume service operations and deliver high-quality, customized products under strict time constraints while maintaining accuracy in order fulfillment.
- Resolved customer complaints in a professional manner.
- Oversee employee recruiting, hiring, performance management and discipline.
- Uphold strict health department regulations to maintain a safe, sterile environment for staff and patrons.
- Trained and mentored new employees on service standards and procedures.
Certified Nursing Assistant
East Troy Manor
09.2021 - 12.2022
- Charted patient vitals and care activities daily, ensuring accuracy to support optimal patient care.
- Advocated for patients and provided emotional support, fostering a compassionate environment while maintaining professional boundaries in high-stress clinical settings.
- Supported patients with daily needs, enhancing comfort and quality of life.
- Utilized basic medical terminology for accurate patient charting and effective communication with healthcare team.
- Utilized electronic health records for patient charting and documentation.
Hostess & Server
Roma's Ristorante & Lounge
08.2018 - 07.2020
- Welcomed guests at entrance with friendly demeanor to create a positive atmosphere.
- Ensured high-quality service and attention to detail in a time sensitive manner.
- Coordinated with servers and kitchen staff to enhance efficiency of guest service.
- Maintained entrance area cleanliness to create welcoming first impression.
- Facilitated accurate financial transactions to ensure guest satisfaction.
Education
High School Diploma -
EAST TROY HIGH SCHOOL
East Troy, WI01-2022
Skills
- Customer Service
- Time Management
- Multitasking
- Organization
- Effective Communication
- Leadership
- Conflict Resolution
- Health and Safety Standards
- HIPAA Compliance
- Financial handling
- Staff management
- Health regulations
- Team training
- Interpersonal skills
- Point of sale systems
- Electronic health records
Certification
- Certified Nursing Assistant 2021
- Wisconsin Alcohol Seller/Server Course 2025
Affiliations
- Competitive Cheerleading 2013-2022
- Competitive Dance 2013-2019
Timeline
Certified Nursing Assistant
East Troy Manor
09.2021 - 12.2022
Front of House Manager, Bartender, & Server
David Alan Alan's Smokehouse & Saloon
08.2020 - Current
Hostess & Server
Roma's Ristorante & Lounge
08.2018 - 07.2020
High School Diploma -
EAST TROY HIGH SCHOOL