Jasmine Thrower
North Charleston,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Cosmetologist
Geechee Grooming
2019.04 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and rules
- Demonstrated high level of customer service to increase retention and satisfaction.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
Leasing Agent
Premier Property Management Inc.
2020.05 - 2021.03
- Make sure all work orders are put in
- Scheduling appointments for potential move ins
- Processing all application
- Managing tax credit and HUD accounts.
Customer Service Representative
T-Mobile
2014.06 - 2019.02
- Managed customer accounts
- Responsible for troubleshooting applications
- Resolved customer issues
- Processed payments and payment Arrangements
- Helped resolve any problems customers were having with their account.
Customer Service Agent
iQor
2011.10 - 2012.09
- Successfully developed knowledge of DirecTV's products and services enabling me to communicate product benefits that provided value to the customer
- Respond to telephone inquiries, addressing customers billing needs
- Demonstrated the ability to resolve customer's problems on the first call to avoid escalation of issues
- Ensured excellent customer service.
Education
Certificate -
Virginia College
North Charleston, SC01.2013
Diploma -
Goose Creek High School
Goose Creek, SC01.2011
Skills
- Customer Service
- Call Center
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Scheduling appointments
Assessments
Customer Service Skills, Proficient, 08/01/18, Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
Personal Information
Title: Customer Service Agent
Timeline
Leasing Agent
Premier Property Management Inc.
2020.05 - 2021.03
Cosmetologist
Geechee Grooming
2019.04 - Current
Customer Service Representative
T-Mobile
2014.06 - 2019.02
Customer Service Agent
iQor
2011.10 - 2012.09
Certificate -
Virginia College
Diploma -
Goose Creek High School
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