Jasmine Torres
Pacific,WA
Summary
I'm a dynamic leader, team player and skilled in time management . I excel in fast-paced environments, ensuring both team performance and service excellence. Achieved significant improvements in workflow and guest experiences through effective team leadership and strong work ethic.
Overview
7
7
years of professional experience
Work History
Bayhost
TopGolf
07.2022 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
Hostess
Red Robin
10.2021 - 07.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Ramp Agent
Horizon Air
06.2019 - 06.2021
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for multiple daily flights.
Shift Manager
McDonald's
01.2018 - 04.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
Federal Way High School
Federal Way, WA06.2018
Skills
- Punctuality
- Cleanliness
- Maintaining Composure
- Team Leadership
- Time Management
- Strong Work Ethic
Timeline
Bayhost
TopGolf
07.2022 - Current
Hostess
Red Robin
10.2021 - 07.2022
Ramp Agent
Horizon Air
06.2019 - 06.2021
Shift Manager
McDonald's
01.2018 - 04.2019
High School Diploma -
Federal Way High School