Monica Garza
San Antonio,TX
Summary
Knowledgeable Excecutive Assistant with background in providing excellent customer service and ensuring guest satisfaction. Successfully assisted in coordinating events and maintaining a welcoming environment. Demonstrated strong communication and problem-solving skills in high-pressure situations.
Overview
7
7
years of professional experience
Work History
Bayhost
Top Golf
San Antonio, TX
10.2021 - Current
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Enforced rules and regulations of recreational facilities to maintain discipline and safety.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Front Office Executive Assistant
USA Gymnastics Academy
San Antonio, TX
04.2021 - 10.2021
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Reviewed account information and individual customer charges to produce correct bills.
Customer Service Representative
Flooring Services
San Antonio, TX
09.2019 - 03.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Some College (No Degree) - Health Sciences
Midland College
Midland, TXHigh School Diploma -
Stanton High School
Stanton, TXDual Credit (Early College) - General Studies
Howard College
Big Spring, TXSkills
- Documentation and Reporting
- Staff Collaboration
- Organization and Planning
- Multitasking and Organization
- Relationship Building
- Technology Savvy
- Problem-Solving
- Creative Thinking
- Punctuality
- Maintaining composure
- Decision Making
Timeline
Bayhost
Top Golf
10.2021 - Current
Front Office Executive Assistant
USA Gymnastics Academy
04.2021 - 10.2021
Customer Service Representative
Flooring Services
09.2019 - 03.2020
Some College (No Degree) - Health Sciences
Midland College
High School Diploma -
Stanton High School
Dual Credit (Early College) - General Studies
Howard College