Jasmine Trammell
Hamilton,GA
Summary
Dynamic professional with a proven track record at Callaway Gardens Resort, adept in handling high-stress situations and resolving customer complaints, enhancing loyalty. Skilled in organization and verbal communication, demonstrated multitasking abilities and a focus on customer satisfaction. Excelled in fast-paced environments, significantly improving service efficiency.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Callaway Gardens Resort- Seasonal
10.2013 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Server/Waitress
Holiday Inn Express Hotel Suites
04.2014 - 06.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Customer Service Representative
TYSYS Solutions
03.2017 - 05.2017
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Receptionist/Server Assistant
Green Island Country Club
06.2018 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Harris County High School
Hamilton, GASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Scheduling
Timeline
Receptionist/Server Assistant
Green Island Country Club
06.2018 - Current
Customer Service Representative
TYSYS Solutions
03.2017 - 05.2017
Server/Waitress
Holiday Inn Express Hotel Suites
04.2014 - 06.2017
Customer Service Representative
Callaway Gardens Resort- Seasonal
10.2013 - 01.2015
High School Diploma -
Harris County High School
Similar Profiles
Braxton BrayBraxton Bray
Food and Beverage Attendant at Callaway Gardens ResortFood and Beverage Attendant at Callaway Gardens Resort
Jamara LockhartJamara Lockhart
Customer Service Representative at Callaway Resort & GardensCustomer Service Representative at Callaway Resort & Gardens
Tyler JonesTyler Jones
Callaway Safety at Callaway Gardens ResortCallaway Safety at Callaway Gardens Resort