JASMINE TRAVIT
Garfield Heights,OH
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Organized Patient Service Representative with three years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Parma Medical Center
01.2020 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Verified insurance eligibility and coverage for patients.
Customer Service Representative
Envision Rx Options
01.2016 - 01.2020
- Courteously answer telephones, achieve average goal of 75 inbound/p and outbound calls a day, document patient data, encounters and file important documents, inclusive of phone calls, way finding, answering general questions and project work, provide discounted insurance cards to patients via telephone and online communications, provide status updates on prescriptions, prior authorizations and membership inquiries, assist with providing pharmacy benefits management services such as claims processing, delivery, disease management and more
Collection Representative
National Enterprise Systems
01.2013 - 01.2016
- Developed positive relationships with payer representatives in order to collect accounts timely, responsible for resolving unpaid insurance accounts, by contacting customers through various means to solicit payment for applicable patient encounters, accurately posts resolutions to accounts including updating and billing insurance and correct and repost
Education
Medical Assistant -
Remington College
Cleveland, OH09.2024
High School Diploma -
Garfield Heights High School
Cleveland, OH06.2010
Skills
- Empathetic
- Ability to multitask
- Medical terminology
- Excellent communication skills
- Thrives in a team environment
- Demonstrates PC skills efficiency
- Organizes and prioritizes workload
- Interpersonal and positive language
- Attentive when receiving instructions
- Cardiopulmonary resuscitation (CPR)
- State Tested Nursing Assistant (STNA)
- Follows up with appropriate personnel (PPE)
- Supports and participates in process improvement efforts
- Treats all patients including family members and the healthcare team with courtesy and respect
- Able to critically think and problem solve for patients' best interests
- Advanced PC knowledge with Google Drive, Microsoft Office (Teams, Word, Excel, Outlook) and Timekeeping software
Timeline
Patient Service Representative
Parma Medical Center
01.2020 - Current
Customer Service Representative
Envision Rx Options
01.2016 - 01.2020
Collection Representative
National Enterprise Systems
01.2013 - 01.2016
Medical Assistant -
Remington College
High School Diploma -
Garfield Heights High School