JASMINE VALDOVINOS
Hamden,Connecticut
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CAN Exit Coordinator
United Way of Greater New Haven
Hamden, CT
02.2024 - 12.2025
- Optimized household operations to enhance efficiency and time management.
- Oversaw maintenance of tenant data records, guaranteeing reliable service provision to more than 100 clients each month.
- Performed database entry for 100+ client records and updated waiting list weekly to reflect current statuses.
- Reduced processing time for housing and security deposit applications by 30%, handling an average of 15 applications daily.
- Collaborated with Landlord Engagement Specialist using Salesforce to track and update the status of 50+ available units weekly.
- Managed weekly processing and resolution of 20 mitigation requests to enhance client satisfaction.
- Improved team productivity by implementing efficient task delegation and time management strategies.
- Managed multiple calendars simultaneously while maintaining flexibility to accommodate last-minute changes or cancellations in schedules.
- Managed a diverse portfolio of client accounts, ensuring high levels of audit satisfaction.
- Worked well in a team setting, providing support and guidance.
- Analyzed customer feedback to drive service improvements and increase satisfaction.
Occupancy Specialist
360 Management Group
New Haven, CT
02.2022 - 10.2023
- Oversaw affordable housing operations, managing waitlists for over 200 clients and optimizing the landlord portal to improve communication and processing time.
- Conducted regular audits and staff training to maintain compliance with HUD and Fair Housing regulations across 50+ properties.
- Verified income for 50+ tenants per month, ensuring accurate documentation using compliance software.
- Increased occupancy rates by 15% through strategic collaborations with local housing organizations.
Leasing Agent
South Oxford Management / Baker Companies
New Haven, CT
03.2020 - 01.2022
- Conducted over 50 property tours and processed 100+ applications, successfully managing lease renewals for a portfolio of 30 properties.
- Organized and updated tenant files for over 100 residential units while successfully marketing available units through online listings and community outreach, resulting in a 20% increase in occupancy rate.
- Collected monthly payments from over 50 tenants while monitoring compliance with HUD regulations.
- Delivered excellent customer service and resolved tenant concerns.
Education
Bachelor of Arts - Art History/ Spanish
Southern Connecticut State University
New Haven, CT05-2015
Skills
- Client Account Management
- Data Validation
- Compliance & Documentation
- Bilingual Communication (English/Spanish)
- Negotiation Skills
- Market Analysis
- Organization and time management
- Strong directing skills
- Workload management
Certification
Licensed Real Estate Agent - State of Connecticut, April 2024
Languages
Spanish
Native or Bilingual
Timeline
CAN Exit Coordinator
United Way of Greater New Haven
02.2024 - 12.2025
Occupancy Specialist
360 Management Group
02.2022 - 10.2023
Leasing Agent
South Oxford Management / Baker Companies
03.2020 - 01.2022
Bachelor of Arts - Art History/ Spanish
Southern Connecticut State University