Jasmine Vargas
Anadarko,OK
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Walmart
05.2023 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Anadarko High School
Anadarko, OK05.2023
Skills
- Consultative Sales
- Money Handling
- Call Management
- Product Knowledge
- Retail store support
- Quality Control
- Problem-solving abilities
- Money handling abilities
- Critical Thinking
- Active Listening
Timeline
Customer Service Representative
Walmart
05.2023 - Current
High School Diploma -
Anadarko High School