Jasmine Vera
United states,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
DR SCHWARTZBURT
Brooklyn, NY
04.2024 - Current
- Managed patient scheduling and appointment coordination for optimal clinic efficiency.
- Processed patient registrations and insurance verifications accurately and promptly.
- Maintained organized medical records in compliance with HIPAA regulations.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Hotel Manager
Grayson Hotel
New York, NY
10.2022 - 03.2024
- Oversaw daily hotel operations, ensuring exceptional guest experiences and high service standards.
- Analyzed guest feedback to identify areas for improvement, leading to enhanced satisfaction ratings.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Managed staff scheduling and training programs to enhance team performance and efficiency.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
Certified Nursing Assistant
Bensonhurst Center For Rehabilitation & Healthcare
Brooklyn, NY
08.2020 - 11.2022
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Maintained cleanliness and organization of patient rooms, enhancing safety and hygiene standards.
- Supported resident mobility through safe transfer techniques, reducing risk of falls and injuries.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Whole Foods In Store Shopper
Whole Foods Warehouse
Brooklyn, NY
01.2017 - 05.2020
- Trained new team members on safety protocols and operational procedures for warehouse tasks.
- Worked productively with customers to meet order requirements and service expectations.
- Selected best-quality perishable items such as meat and produce.
- Demonstrated speed and accuracy in order item selection.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Streamlined workflows, reducing processing time for incoming shipments by optimizing storage layouts.
Education
High School Diploma -
Edison Job Corp
Edison, NJ09-2020
Skills
- Front desk operations
- Telephone etiquette
- Microsoft office
- HIPAA guidelines
- Data entry
- Staff leadership
- Payment collection
- Computer proficiency
- Problem-solving
- Customer service
- Time management
- Critical thinking
- Compassionate, polite, outgoing and great at building relationships
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
DR SCHWARTZBURT
04.2024 - Current
Hotel Manager
Grayson Hotel
10.2022 - 03.2024
Certified Nursing Assistant
Bensonhurst Center For Rehabilitation & Healthcare
08.2020 - 11.2022
Whole Foods In Store Shopper
Whole Foods Warehouse
01.2017 - 05.2020
High School Diploma -
Edison Job Corp