Jasmine Villa
Houston
Summary
Dynamic and proactive professional with a solid background in customer service and team management. Recognized for strong conflict resolution skills and a commitment to maintaining safety standards, ready to drive team success and enhance customer satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dominos's Pizza
Houston
08.2022 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Supervised daily operations, ensuring service efficiency and product quality.
- Trained and mentored team members on best practices and customer service.
- Handled customer inquiries and resolved complaints promptly, enhancing customer satisfaction.
- Implemented safety protocols to ensure a secure working environment for staff.
- Monitored store cleanliness and maintenance standards consistently throughout shifts.
- Ensured compliance with safety regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Mentored newly hired employees, providing knowledge of company programs.
Education
Benjamin O. Davis Highschool
Houston, TX05-2023
Skills
- Scheduling management
- Operational efficiency
- Safety compliance
- Employee training
- Coaching and mentoring
- Team building
- Customer service
- Conflict resolution
- Multitasking and organization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Dominos's Pizza
08.2022 - Current
Benjamin O. Davis Highschool