Gabriel Diaz
Oceano,CA
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Dedicated professional with proven skills in employee training, customer service, and conflict resolution. Committed to enhancing team collaboration and operational efficiency.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Jersey Mike's Subs
Arroyo Grande, California
09.2025 - Current
- Trained new employees on food preparation and customer service standards.
- Collaborated with team to maintain cleanliness and organization in work areas.
- Monitored inventory levels and assisted in ordering supplies.
- Supported marketing initiatives by promoting daily specials and offers to customers.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management to develop strategic plans that align with business goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted performance reviews to identify employee strengths and areas for improvement.
- Delegated tasks to staff while setting clear priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Shift Lead
Jersey Mike's Subs
Arroyo Grande, California
01.2024 - 09.2025
- Supervised daily operations and ensured team adherence to service standards.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Maintained equipment cleanliness and performed regular maintenance checks.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Completed opening and closing duties to facilitate business operations.
- Provided guidance and support to other team members as needed.
Crew Member
Jersey Mike's Subs
Arroyo Grande, California
03.2023 - 01.2024
- Provided exceptional customer service in a fast-paced environment.
- Maintained cleanliness and organization of workstations throughout shifts.
- Operated kitchen equipment safely and efficiently during food preparation.
- Collaborated with team members to ensure timely order fulfillment.
- Ensured compliance with health and safety regulations at all times.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
High School Diploma -
Arroyo Grande Highschool
Arroyo Grande, CA07-2024
Skills
- Employee training
- Inventory management
- Operation supervision
- Marketing support
- Customer service
- Team collaboration
- Service quality assurance
- Conflict resolution
- Equipment maintenance
- Scheduling management
- Problem-solving
- Effective communication
- Stress management
- Time management
- Marketing tactics
- Problem-solving
- Cost reduction
- Staff supervision
- Coaching and mentoring
- Performance reviewing
- Policy enforcement
- Workload management
- Money handling
- Consulting
- Task delegation
- Strategic planning
Timeline
Assistant Manager
Jersey Mike's Subs
09.2025 - Current
Shift Lead
Jersey Mike's Subs
01.2024 - 09.2025
Crew Member
Jersey Mike's Subs
03.2023 - 01.2024
High School Diploma -
Arroyo Grande Highschool