Jasmine Washington
Magnolia ,TX
Summary
Foward -thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
15
15
years of professional experience
2010
2010
years of post-secondary education
Work History
Assistant Manager
FedEx Office
Sugar Land, Texas
01.2021 - Current
- Assists in the supervision and oversight of all team members and business operations
- Monitoring and facilitating all production and retail processes.
- Oversee team members train and coach.
- Assist with customer service via phone e-mail and chat in a timely manner.
- Provided administrative support services
- Managed daily office operations and maintained organized filing systems.
- Maintained office supplies inventory and ordered necessary materials.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Lead Consultant
FedEx Office
Katy, Texas
05.2019 - 01.2021
- Provide direction and solve escalated customer issues, while working in a fast pace environment
- Open the store / key holder
- Perform end of day, deposits and make change orders.
- Diagnosed system errors and implemented solutions to resolve them.
- Monitored customer feedback to ensure high levels of satisfaction.
- Analyzed data from customer surveys to identify trends in customer needs and requests.
Operations Manager
Office Depot
Houston, Texas
01.2016 - 05.2019
- In partnership with the management team, maintain loss prevention compliance, store visual and merchandising standards.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed shipping and receiving operations for timely order fulfillment.
- Trained staff on safety procedures and equipment usage.
- Conducted regular inspections of incoming and outgoing shipments.
- Developed reports on shipping metrics for management review.
Customer Service Manager
Office Depot
Houston, Texas
01.2013 - 01.2016
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Provided technical support for client inquiries via telephone .
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Assistant Manager
Ellis Dzyns
Houston , TX
06.2010 - 01.2013
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Assisted with event planning activities such as conferences.
- Scheduled appointments and maintained calendar for office executives.
- Coordinated office supplies, ensuring stock levels met daily needs.
- Handled incoming and outgoing mail, distributing correspondence promptly.
- Assisted with administrative tasks, including data entry and filing documents.
- Maintained a clean and organized reception area for positive first impressions.
- Scheduled and confirmed appointments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
High School Diploma -
Thurgood Marshall High School
Missouri City, TXSome College (No Degree) - Some college
Houston Community College
Houston, TXSkills
- Leadership
- Customer service
- Computer Skills
- Meeting Coordination
- Receptionist
- Logistics coordination
- Office management
- Reception desk management
- Business administration
Volunteer Experience
Ben Taub Hospital, 3 years, Worked front patient information desk, worked ER emergency room front desk . Help organize and conduct company meetings and events assisted with Daily routines .
Received certificate for my outstanding services.
References
Available Upon Request
Timeline
Assistant Manager
FedEx Office
01.2021 - Current
Lead Consultant
FedEx Office
05.2019 - 01.2021
Operations Manager
Office Depot
01.2016 - 05.2019
Customer Service Manager
Office Depot
01.2013 - 01.2016
Assistant Manager
Ellis Dzyns
06.2010 - 01.2013
High School Diploma -
Thurgood Marshall High School
Some College (No Degree) - Some college
Houston Community College