Jasmine Watkins
Brentwood,CA
Summary
Experienced with tenant management, lease negotiations, and property marketing. Utilizes strong interpersonal and communication skills to ensure tenant satisfaction and retention. Track record of effectively managing multiple properties and maintaining high occupancy rates.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Receptionist
Precision Design Source
08.2024 - 03.2025
- Keeping reception area clean and neat to give visitors positive first impression
- Serve visitors by greeting, welcoming, and directing them appropriately
- Notify relevant employees when visitors arrive Handling transcription, printing, photocopying and faxing; Recording and maintaining office expense Maintaining office supplies; snacks and beverages Scheduling meetings for employees
- Telephone and front desk reception ; Database and creating excel spreadsheets
- Managing administrative tasks like maintaining appointment calendars; Filing and maintaining documents and records.
Assistant Manager
BLVD Residential
07.2023 - 01.2024
- Inspect property conditions and coordinate maintenance activities
- Manage budgets, accounts, rent collections and tenant notices
- Create and distribute marketing materials to attract new tenants
- Maintain organized and updated resident files and records
- Report any problems or issues to the property manager
- Scheduled repairs when tenants report problems with appliances and other equipment with software (Appfolio).
- Direct calls to appropriate personal or department Greeted all prospects, tenants and guest Promptly responded to tenant complaints and concerns for portfolio (200+units) Collect rent payments Completed final walk throughs for move-ins with tenants to identify required repairs
- Enter work orders Receive and submit maintenance request to Yardi Voyager Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in process Inspected properties before and after new tenant move ins to schedule maintenance, cleaners, and other services
- Resolve conflicts between tenants regarding noise, encroachments and parking
- Distribute and follow up renewal notices
- Show apartments and prepare leases
- Respond to messages and inquiries from various parties and use well develop active listening and open-ended questioning skills to promote quick issue resolution Greeted clients, showed apartments, and prepared leases
- Held high approval rating and maintained customer loyalty with top-notch service.
Leasing Consultant (Temp)
FPI Management
06.2022 - 05.2023
- Answer all inbound calls from tenants, prospects, vendors etc
Administrative Assistant
FPI Management
05.2022 - 06.2022
- Greeting clients in a friendly and professional manner, welcoming customers to the facility and answering their questions about available properties
- Communicating with owners to coordinate lease signings, rent payments, maintenance requests, and other tasks related to managing rental units Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Managed over 50 customer calls per day.
Administrative Assistant
PTLA Real Estate Group
01.2022 - 05.2022
- Serve in administrative support roles for corporate clients in diverse industries, including, education, manufacturing, real estate Manage front-desk reception administration, spreadsheet creation, coordination of meetings and expense/PO management Demonstrated ability to learn organizational process, workflows, policies and procedures of various companies Handled a range of administrative support and office management functions for clients Answered telephones and assistant customers, rapidly resolving customer issues and building issues Assisted administrative officer with all HR related documents, applicants as needed Calendar management Travel Management Maintained the Salesforce platform by monitoring support tickets, user issues, and employee work flows Work with both Zoom and Webex platforms.
Front Desk Receptionist
Aarons Flooring Company
01.2019 - 11.2021
- Fielding customers service questions and routing calls
- Maintain supply inventory and place orders as needed
- Acted as a liaison between the company and priority clients, maintaining vendor relationships Screened and directed calls, took messages Greeted customers warmly and genuinely Answered incoming calls, directed visitors Faxed, copied, and scanned documents Kept reception area clean and neat to give visitors positive first impression
- Confirmed appointments, communicated with clients and updated client records
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Answered and quickly redirected large volume of calls on central system.
School Service Assistant
Palmer Park Elementary school
01.2013 - 01.2018
- I provided administrative and instructional support services Key responsibilities included: Small group instruction Lesson Planning Conferenced with Parents Used data analysis to increase student achievement
- Coordinated After school Programs for kids.
Education
High school diploma -
Hemet High School
Skills
- Yardi
- Microsoft Outlook
- Microsoft Excel
- Multi-line telephone systems
- Time management
- Office management
- Accounts Payable
- Microsoft Word
- LIHTC
- Excellent Attention To Detail
- Rent CAfe
- AppFolio (2 years)
- Fair Housing regulations
- OneSite
- Customer/Client Relations
- Customer service
Certification
- Fair housing
- Certified Property Manager
- Certified Apartment Manager
LANGUAGE
English
Advanced
Timeline
Receptionist
Precision Design Source
08.2024 - 03.2025
Assistant Manager
BLVD Residential
07.2023 - 01.2024
Leasing Consultant (Temp)
FPI Management
06.2022 - 05.2023
Administrative Assistant
FPI Management
05.2022 - 06.2022
Administrative Assistant
PTLA Real Estate Group
01.2022 - 05.2022
Front Desk Receptionist
Aarons Flooring Company
01.2019 - 11.2021
School Service Assistant
Palmer Park Elementary school
01.2013 - 01.2018
High school diploma -
Hemet High School
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