Jasmine Watkins
Brentwood,CA
Summary
Experienced with tenant management, lease negotiations, and property marketing. Utilizes strong interpersonal and communication skills to ensure tenant satisfaction and retention. Track record of effectively managing multiple properties and maintaining high occupancy rates.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Resident Administrator (Temp Assignment)
Bridge Housing
Oakland, CA
07.2025 - 02.2026
- Utilized effective communication skills when interacting with diverse populations, including residents with varying cognitive abilities.
- Improved resident satisfaction by addressing concerns promptly and providing compassionate care.
- Fostered a positive atmosphere within the residence by cultivating strong relationships among staff members.
- Maintained a clean, safe environment by adhering to infection control protocols and reporting hazards promptly.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Answering outgoing and incoming calls.
- Led interdisciplinary team meetings to enhance patient care coordination and improve operational workflows.
- Developed and implemented treatment plans in collaboration with healthcare professionals to optimize patient outcomes.
Receptionist
Precision Design Source
Pleasanton, CA
05.2024 - 03.2025
- Keeping reception area clean and neat to give visitors positive first impression
- Serve visitors by greeting, welcoming, and directing them appropriately
- Notify relevant employees when visitors arrive Handling transcription, printing, photocopying and faxing; Recording and maintaining office expense Maintaining office supplies; snacks and beverages Scheduling meetings for employees
- Telephone and front desk reception ; Database and creating excel spreadsheets
- Managing administrative tasks like maintaining appointment calendars; Filing and maintaining documents and records.
- Managed front desk operations, ensuring efficient communication and customer service.
- Coordinated appointment scheduling, optimizing staff utilization and client flow.
Assistant Manager
BLVD Residential
Antioch, CA
07.2023 - 01.2024
- Inspect property conditions and coordinate maintenance activities
- Manage budgets, accounts, rent collections and tenant notices
- Create and distribute marketing materials to attract new tenants
- Maintain organized and updated resident files and records
- Report any problems or issues to the property manager
- Scheduled repairs when tenants report problems with appliances and other equipment with software (Appfolio).
- Direct calls to appropriate personal or department Greeted all prospects, tenants and guest Promptly responded to tenant complaints and concerns for portfolio (200+units) Collect rent payments Completed final walk throughs for move-ins with tenants to identify required repairs
- Enter work orders Receive and submit maintenance request to Yardi Voyager Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in process Inspected properties before and after new tenant move ins to schedule maintenance, cleaners, and other services
- Resolve conflicts between tenants regarding noise, encroachments and parking
- Distribute and follow up renewal notices
- Show apartments and prepare leases
- Respond to messages and inquiries from various parties and use well develop active listening and open-ended questioning skills to promote quick issue resolution Greeted clients, showed apartments, and prepared leases
- Held high approval rating and maintained customer loyalty with top-notch service.
- Supervised daily operations, ensuring adherence to company policies and procedures.
Administrative Assistant
FPI Management
Fremont, CA
02.2022 - 06.2023
- Greeting clients in a friendly and professional manner, welcoming customers to the facility and answering their questions about available properties
- Communicating with owners to coordinate lease signings, rent payments, maintenance requests, and other tasks related to managing rental units Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Managed over 50 customer calls per day.
- Developed and maintained filing systems, enhancing document retrieval and organization efficiency.
- Assisted in preparing reports and presentations, supporting management decisions with accurate data.
Leasing Consultant (Temp)
FPI Management
San Jose, CA
06.2022 - 05.2023
- Answer all inbound calls from tenants, prospects, vendors etc
- Facilitated tenant screenings, ensuring compliance with community guidelines and regulations.
- Conducted property tours, highlighting unique features to prospective residents.
- Managed lease documentation, maintaining accuracy and timeliness in processing applications.
- Collaborated with maintenance teams to address resident concerns promptly and efficiently.
Administrative Assistant
PTLA Real Estate Group
Walnut Creek, CA
01.2021 - 11.2021
- Serve in administrative support roles for corporate clients in diverse industries, including, education, manufacturing, real estate Manage front-desk reception administration, spreadsheet creation, coordination of meetings and expense/PO management Demonstrated ability to learn organizational process, workflows, policies and procedures of various companies Handled a range of administrative support and office management functions for clients Answered telephones and assistant customers, rapidly resolving customer issues and building issues Assisted administrative officer with all HR related documents, applicants as needed Calendar management Travel Management Maintained the Salesforce platform by monitoring support tickets, user issues, and employee work flows Work with both Zoom and Webex platforms.
- Managed office communications, ensuring timely responses and efficient information flow.
- Coordinated scheduling for meetings and appointments, optimizing team availability and resource allocation.
Front Desk Receptionist
Aarons Flooring Company
El Sobrante, CA
01.2018 - 11.2020
- Fielding customers service questions and routing calls
- Maintain supply inventory and place orders as needed
- Acted as a liaison between the company and priority clients, maintaining vendor relationships Screened and directed calls, took messages Greeted customers warmly and genuinely Answered incoming calls, directed visitors Faxed, copied, and scanned documents Kept reception area clean and neat to give visitors positive first impression
- Confirmed appointments, communicated with clients and updated client records
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Answered and quickly redirected large volume of calls on central system.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
School Service Assistant
Palmer Park Elementary school
Detroit, MI
01.2013 - 01.2018
- I provided administrative and instructional support services Key responsibilities included: Small group instruction Lesson Planning Conferenced with Parents Used data analysis to increase student achievement
- Coordinated After school Programs for kids.
- Assisted teachers with classroom management and instructional support.
- Coordinated student activities and events to enhance school community engagement.
Education
High school diploma -
Hemet High School
CASkills
- Yardi
- Microsoft Outlook
- Microsoft Excel
- Multi-line telephone systems
- Time management
- Office management
- Accounts Payable
- Microsoft Word
- Emergency management
- Customer service
- Data entry
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
Certification
- Fair housing
- Certified Property Manager
- Certified Apartment Manager
LANGUAGE
English
Advanced
Timeline
Resident Administrator (Temp Assignment)
Bridge Housing
07.2025 - 02.2026
Receptionist
Precision Design Source
05.2024 - 03.2025
Assistant Manager
BLVD Residential
07.2023 - 01.2024
Leasing Consultant (Temp)
FPI Management
06.2022 - 05.2023
Administrative Assistant
FPI Management
02.2022 - 06.2023
Administrative Assistant
PTLA Real Estate Group
01.2021 - 11.2021
Front Desk Receptionist
Aarons Flooring Company
01.2018 - 11.2020
School Service Assistant
Palmer Park Elementary school
01.2013 - 01.2018
High school diploma -
Hemet High School