Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Watson-Boulton

Bartlett,TN

Summary

Detail-oriented professional with 20+ years of experience and a proven knowledge of customer communications, business planning, procedure standardization. Aiming to leverage my skills ro successfully fill the open role at your company. Highly motivated, hard working, dedicated and driven professional that offers proven ability to produce excellent customer service skills.

Overview

10
10
years of professional experience

Work History

Scheduling and Staffing Administrator

Lowes Home Improvment
03.2015 - Current
  • Performed sourcing, interviewing, negotiations and hiring.
  • Reviewed applications and resumes to support hiring activities.
  • Recruited and hired employees for.
  • Decreased employee turnover by 50%.
  • Collaborated with managers to identify and address employee relations issues.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Administered employee benefits programs and assisted with open enrollment.
  • Developed and monitored employee recognition programs.
  • Recruited and hired employees.

Rural Carrier Associate

Unites States Postal Service
03.2020 - 07.2021
  • Maintained records on customers with mail forwarding and change of address requests.
  • Sorted mail according to order of address appearance for easy access in field.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Organized mail ahead of delivery runs for correct routing.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Distributed items on time and to correct locations for punctual, professional mail services.

HVI Operator

United States Department Of Agriculture, USDA
10.2013 - 12.2019
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Performed quality assurance tasks to promote accuracy and minimize mistakes.
  • Performed quality checks to identify finish discrepancies.
  • Performed quality tests on samples of cotton.
  • Compiled, sorted, and verified accuracy of cotton samples before it is sent to production.

Wireless Care Representative

Conduit Global Call Center
09.2014 - 03.2015
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Managed over 100+ customer calls per day

Education

No Degree - Early Childhood Education

University of Memphis
Memphis, TN

High School Diploma -

East High School
Memphis, TN
05.2000

Skills

  • Administrative Support
  • Conduct Orientations and Training
  • Inbound Phone Calls
  • Onboard New Hires
  • Customer Service
  • File Management
  • Microsoft Office
  • Credit Card Payment Processing
  • Sales and Up-selling
  • Keyboarding
  • Issue and Complaint Resolution
  • Efficient Data Entry
  • Online Chat
  • Customer Inquiries

Timeline

Rural Carrier Associate

Unites States Postal Service
03.2020 - 07.2021

Scheduling and Staffing Administrator

Lowes Home Improvment
03.2015 - Current

Wireless Care Representative

Conduit Global Call Center
09.2014 - 03.2015

HVI Operator

United States Department Of Agriculture, USDA
10.2013 - 12.2019

No Degree - Early Childhood Education

University of Memphis

High School Diploma -

East High School
Jasmine Watson-Boulton