Jasmine White
Valdosta,GA
Summary
Seasoned Collection Specialist with 6 years of experience in account resolution and customer service. Excelled at Barnes Healthcare Services, streamlining collections processes and consistently meeting performance goals. Skilled in negotiating payment plans, maintaining detailed records, and ensuring compliance with regulations, seeking to continue as a Collection Specialist.
Overview
7
7
years of professional experience
Work History
Collection Specialist
Barnes Healthcare Services
Valdosta, GA
05.2023 - 06.2024
- Resolved customer disputes and enhanced satisfaction by delivering outstanding service on collection calls, ensuring a professional approach in all communications
- Negotiated payment arrangements, focusing on effective account resolution while adhering to company policies and regulatory standards
- Streamlined collections procedures, monitored accounts receivable aging reports, and proactively initiated collection efforts to minimize outstanding balances.
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Maintained high volume of calls and met demands of busy and productive group.
Customer Service Representative
Lincare
Valdosta, GA
12.2020 - 08.2022
- Addressed customer inquiries and concerns with professionalism, efficiently resolving disputes and conflicts to uphold company reputation
- Enhanced customer retention by providing empathetic and effective resolution to complaints, improving satisfaction and encouraging repeat business
- Improved customer engagement by assisting with website navigation and online order placement, leading to a better user experience
- Collaborated with colleagues to refine customer service protocols, ensuring prompt response to calls and consistent delivery of high-quality support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Caregiver
Rescare Homecare
Valdosta, GA
03.2017 - 07.2020
- Provided personal care assistance, including dressing, grooming, and meal preparation, while fostering client autonomy and self-esteem
- Maintained a clean and safe living environment, performed light housekeeping, and managed medication reminders to support client health and wellness
- Built rapport with clients through emotional support and companionship, while documenting progress to inform care plan adjustments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Education
Diploma -
Valdosta High School
Valdosta, GA05.2015
Skills
- Data entry proficiency
- Debt recovery expertise
- Strong negotiation skills
- Credit Control Knowledge
- Goal-Oriented
- Patience and Persistence
- Client Relations
- Call center experience
- Payment Acceptance
- Attention to Detail
- Payment Processing
- Clear Communication
- Updating Customer Accounts
Timeline
Collection Specialist
Barnes Healthcare Services
05.2023 - 06.2024
Customer Service Representative
Lincare
12.2020 - 08.2022
Caregiver
Rescare Homecare
03.2017 - 07.2020
Diploma -
Valdosta High School