Jasmine Wilcox
Castleberry,AL
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
5
5
years of professional experience
Work History
Toyota Service Rep.
Transworld Systems Inc.
Plano, TX
03.2024 - Current
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
Collections Agent
Transworld Systems Inc.
Lake Forest, IL
10.2023 - 02.2024
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Assisted in the development of strategies to improve collections process efficiency.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
Student Loan Specialist
University Accounting Service
Brookfield, WI
05.2023 - 09.2023
- Provided customer service and assistance to student loan borrowers regarding their accounts.
- Researched and resolved complex account issues for customers in a timely manner.
- Assisted with the completion of loan application documents, including verifying accuracy and completeness of information.
- Identified delinquent accounts and initiated collection activities as needed.
Student Loan Specialist
Account Control Technology
Woodland Hills, CA
08.2022 - 04.2023
- Provided customer service and assistance to student loan borrowers regarding their accounts.
- Researched and resolved complex account issues for customers in a timely manner.
- Assisted with the completion of loan application documents, including verifying accuracy and completeness of information.
- Processed applications for student loans, ensured all required documentation was received and entered data into system accurately.
Enrollment & Licensing Specialist
Provalus
Brewton, AL
03.2022 - 06.2022
- Enrolling teachers & students of many districts into the Amplify Learning Program
- Data entry
- Engaged in various administrative duties.
- Compiled and maintained records of licensure information.
- Collaborated with internal departments to ensure compliance with licensure requirements.
Adjudicator
Maximus
Tucson, AZ
07.2021 - 09.2021
- Assisting callers with unemployment claims
- Engaged in excellent customer service
- Used various computer/technical skills, and remote work platforms.
Data Entry/Call Operator
Provalus
Brewton, AL
06.2020 - 08.2020
- Data Entry
- Addressed various technical and customer account related issues
- Handled in-bound and out-bound customer calls.
- Operated call center telephone console to answer incoming calls and direct them to appropriate personnel.
- Responded promptly and professionally to customer inquiries, requests, and complaints.
- Provided accurate information regarding availability of products and services in a timely manner.
- Performed outbound calling campaigns for marketing purposes as assigned by supervisor.
Lead Associate
Dollar General
Castleberry, AL
03.2019 - 01.2020
- Supervised associates
- Money & Cash register Management
- Stocked various products
- Exhibited exemplary leadership skills which led to lead associate promotion.
Education
High School Diploma -
Hillcrest High School
Skills
- Verbal and written communication skills
- Data entry
- Administrative skills
- Customer service and support
- Leadership
- Microsoft Office Suites
- Supervision/Management
- Computer and typing skills
- Interpersonal Skills
- Organizational skills
- Time Management skills
- Account Management
Leadership Experience
I have excellent leadership skills. I am able to manage those in which I supervise to work both efficiently and effectively at any task put before use. My leadership skills have allowed me to advance in my previous occupation to a lead position.
Communication Skills
I excel in both written and verbal communication. I have extensive experience communicating with individuals ranging from various ages, settings, backgrounds, and platforms. I communicate both professionally and efficiently with all customers in remote and in-person settings. I understand the importance of communicating while adhering to client and information privacy standards.
Timeline
Toyota Service Rep.
Transworld Systems Inc.
03.2024 - Current
Collections Agent
Transworld Systems Inc.
10.2023 - 02.2024
Student Loan Specialist
University Accounting Service
05.2023 - 09.2023
Student Loan Specialist
Account Control Technology
08.2022 - 04.2023
Enrollment & Licensing Specialist
Provalus
03.2022 - 06.2022
Adjudicator
Maximus
07.2021 - 09.2021
Data Entry/Call Operator
Provalus
06.2020 - 08.2020
Lead Associate
Dollar General
03.2019 - 01.2020
High School Diploma -
Hillcrest High School