Jasmine Wilder
Jacksonville,FL
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
4
4
years of professional experience
Work History
Shift Manager
krystals
Jacksonville, FL
04.2015 - 11.2017
- Managed schedules, accepted time off requests and found coverage when shifts were short.
- Trained and mentored new employees to maximize team performance.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Tracked receipts, employee hours and inventory movements.
- Kept employees operating productively and working on task to meet business and customer needs.
- Provided an elevated customer experience to generate a loyal clientèle.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Documented all customer inquiries and comments thoroughly and quickly.
Food Demonstrator
Allegiance Staffing
Jacksonville, FL
01.2015 - 06.2015
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Engaged with customers in a sincere and friendly manner.
- Responded to customer questions and requests in a prompt and efficient manner.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Actively pursued personal learning and development opportunities.
- Alerted customers to upcoming sales events and promotions.
- Followed merchandising guidelines to present visually appealing displays.
Cashier
Freshfields Farm
Jacksonville, FL
10.2013 - 09.2014
- Greeted customers promptly.
- Kept work areas clean, neat and organized for maximum productivity.
- Created attractive displays to promote items.
- Ran cash register at busy [Type] establishment.
- Trained new cashiers on procedures, customer service and sales techniques.
- Described products and services in detail.
- Assisted on sales floor as needed to maintain service standards.
- Received customer payments.
- Followed merchandising guidelines to present visually appealing displays.
Education
GED -
Florida State College at Jacksonville
Jacksonville, FL2010
diploma - medical billing and coding
United Education Institute
Jacksonville, FL2011
Skills
- Team leadership
- Training and development
- Inventory controls
- Accurate money handling
- Strategic sales knowledge
- Strong conflict resolution skills
- Types [35] WPM
- Customer-oriented
- Cash handling and management
- Detail-oriented
- Excellent work ethic
- Goal-oriented
- Quick learner
Timeline
Shift Manager
krystals
04.2015 - 11.2017
Food Demonstrator
Allegiance Staffing
01.2015 - 06.2015
Cashier
Freshfields Farm
10.2013 - 09.2014
GED -
Florida State College at Jacksonville
diploma - medical billing and coding
United Education Institute