Jasmine Wilhite
Indianapolis,IN
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
State Eligibility Specialist
IHCDA
07.2021 - 03.2025
- Ensured compliance with local, state, and federal regulations throughout eligibility determination process.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Trained staff on current eligibility requirements and policies.
Debt Collector
Premiere Credit of North America
06.2018 - 06.2021
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Customer Service Representative
ADT Security
04.2015 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree -
Indiana Wesleyan University
Marion, IN06-2027
Skills
- Effective communication
- Time management
- Problem-solving
- Organizational skills
- Team collaboration
Timeline
State Eligibility Specialist
IHCDA
07.2021 - 03.2025
Debt Collector
Premiere Credit of North America
06.2018 - 06.2021
Customer Service Representative
ADT Security
04.2015 - 05.2018
No Degree -
Indiana Wesleyan University
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