Jasmine Williams
New Braunfels,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Every Nook And Cranny
New Braunfels, TX
03.2021 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Personal Assistant
Designer Glitz & Glamour
Universal City, TX
05.2019 - 06.2022
- Used discretion when handling confidential information.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Sourced and ordered office equipment and supplies.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Served as point of contact between clients and managerial staff.
- Attended meetings, took notes and tracked action items.
Education
High School Diploma -
Byron P Steele Ii High School
Schertz, TXSkills
- Data Entry and Maintenance
- Customer Retention Strategies
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Appointment Scheduling
- Bookkeeping and Basic Accounting
- Document Filing and Retrieval
- Multitasking and Organization
- Expense Management
- Reports and Financial Statements
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Service - Managed high turn-over rate while maintaining quality service.
Timeline
Customer Service Representative
Every Nook And Cranny
03.2021 - 10.2022
Personal Assistant
Designer Glitz & Glamour
05.2019 - 06.2022
High School Diploma -
Byron P Steele Ii High School
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