Jasmine Williams
Autryville,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Front Desk Manager
Mt. Rose Hotel
03.2020 - Current
- Increased customer loyalty with exceptional communication skills and personalized service.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Implemented policies and procedures to maintain compliance with brand standards and local regulations.
Front Desk Agent
Econo Lodge Hotel
02.2014 - 12.2019
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
Radiology
Guildford College
Greensboro, NC2021
High School Diploma -
Midway High School
Dunn, NC06.2011
Skills
- Documentation and Reporting
- Employee Training
- Corporate Branding
- Computer Reservations Systems
- Payment Oversight
- Conflict and Issue Documentation
- Quality Assurance
- Inventory Oversight
- Problem-Solving
- Customer Service Management
Timeline
Front Desk Manager
Mt. Rose Hotel
03.2020 - Current
Front Desk Agent
Econo Lodge Hotel
02.2014 - 12.2019
Radiology
Guildford College
High School Diploma -
Midway High School