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Jasmine Wooten
Bryan,TX
Summary
Dynamic professional with a proven track record at United Solutions, Inc., adept in medical billing and insurance verification, alongside exceptional team collaboration. Excelled in enhancing billing accuracy and efficiency, showcasing strong problem-solving and data entry proficiency. Achieved significant improvements in account management and customer service, demonstrating a commitment to excellence and innovation.
Overview
7
7
years of professional experience
Work History
Patient Account Representative
United Solutions, Inc.
12.2021 - Current
- Utilized computer programs to create invoices, letters and other documents.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Submitting claims electronically, correcting claims, submitting claims to insurance websites
- Responded to patient, family and external payer inquiries.
- Maintained office inventory and organized supplies for efficiency and expected needs.
- Reconciled statements with patient records.
- Entered client details and notes into system for interdepartmental access and review.
- Prepared and submitted legal documents to initiate court proceedings.
- Researched billing errors and discrepancies to initiate corrective action.
- Maintained accurate records of customer accounts, payments and payment plans.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Working accounts receivable to ensure no outstanding balance
- Reviewing, and correcting claims coming through the clearing house.
- Performing all request sent from the front office to ensure productivity
Lead Recovery Specialist
Jcpenny
02.2018 - 08.2021
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Provided professional services and support in a dynamic work environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
No Degree - Associates of Liberal Arts
Blinn
Bryan, TX06-2025
High School Diploma -
Travis B. High
Bryan, TX06-2017
Skills
- Coding
- File coordination
- Bookkeeping procedures
- Data entry proficiency
- Medical billing
- Insurance billing
- Insurance verification
- Team collaboration
- HIPAA compliance
- Medical terminology
Software
Excel
Power Pont
Timeline
Patient Account Representative
United Solutions, Inc.
12.2021 - Current
Lead Recovery Specialist
Jcpenny
02.2018 - 08.2021
No Degree - Associates of Liberal Arts
Blinn
High School Diploma -
Travis B. High
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