JASMINE ZAPATA
Dalton,GA
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
The Liberty Group Apartment Staffing
Chattanooga, TN
10.2025 - Current
- Assisted in managing tenant relations and addressing inquiries to enhance satisfaction.
- Coordinated maintenance requests and tracked completion to ensure timely resolution of issues.
- Supported lease administration by preparing documentation and maintaining accurate records.
- Conducted property inspections to assess condition and identify areas for improvement.
- **Collaborated with maintenance team to schedule routine inspections and preventive maintenance tasks.
Leasing Agent
Essential Staffing Solutions
Chattanooga, TN
12.2024 - 06.2025
- Assisted prospective tenants with property tours and lease applications.
- Responded to tenant inquiries, ensuring timely and accurate information delivery.
- Maintained property listings on various rental platforms for visibility.
- Supported lease agreement preparation, ensuring compliance with regulations.
- Organized open house events to attract potential tenants and promote available properties.
- Managed online inquiries from prospective tenants, providing prompt follow-up communication.
Assistant Property Manager
HJ Russell & Co
Dalton, GA
09.2019 - 02.2022
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Kept accurate records of all resident and tenant correspondence.
- Attended staff meetings and took extensive notes to share with property manager.
- Developed policies and procedures for effective property management.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Processed security deposit refunds.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Business Development Associate
Edd Kirby's Adventure Cars
Dalton , Georgia
04.2019 - 09.2019
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Referred customers to specialized selling teams to build long term trust.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
- Managed over 50 customer calls per day
Brand Service Associate
Old Navy
New York, NY
10.2017 - 07.2018
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocks shelves and took inventory of supplies.
- Alerted customers to upcoming sales events and promotions.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
Education
Administrative Procedures And Support
Workforce Academy Partnership
Online04-2026
Community Development
The Ontario Healthy Communities Coalition (OHCC)
Online03-2026
Certified (Customer Service) - Customer Service
Educational Training Institute
New York, NY03-2008
High School Diploma -
Chelsea Vocational High School
New York, NY06-2007
Skills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Property tours and inspections
- Tenant relations
- Leasing and sales
- Property management
- Active listening
- Customer service
- Critical thinking
- Data entry
- Fluent bilingualism
- Spanish translation
Timeline
Assistant Property Manager
The Liberty Group Apartment Staffing
10.2025 - Current
Leasing Agent
Essential Staffing Solutions
12.2024 - 06.2025
Assistant Property Manager
HJ Russell & Co
09.2019 - 02.2022
Business Development Associate
Edd Kirby's Adventure Cars
04.2019 - 09.2019
Brand Service Associate
Old Navy
10.2017 - 07.2018
Administrative Procedures And Support
Workforce Academy Partnership
Community Development
The Ontario Healthy Communities Coalition (OHCC)
Certified (Customer Service) - Customer Service
Educational Training Institute
High School Diploma -
Chelsea Vocational High School