JASMINE BOUYER
Blue Island,IL
Summary
Individual motivated by compassion seeks to use organizational and active listening skills along with a degree in Psychology to assist individuals seeking assistance. Compassionate Community Health Worker with experience in fast-paced positions. Committed to helping community members improve wellness through hands-on support and education. Reliable employee seeking Community Health Worker Team Lead position. Offering excellent communication and good judgment.
Overview
4
4
years of professional experience
Work History
Community Health Worker
University of Chicago Medicine
Chicago, IL
04.2021 - Current
- Serves as link between community members and healthcare agencies
- Provides guidance and necessary referrals to social and/or health assistance services
- Engages in follow-up care communications and case management with residents.
- Targeted specific community groups with wellness and disease management information.
- Helps vulnerable individuals navigate complex healthcare system.
- Explains required eligibility applications to patients and helped complete applications for services.
- Works directly with patient treatment teams and participated in care coordination procedures.
- Contacting patients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Accompanying clients to scheduled health appointments or referral sites.
Behavior Therapist
Key Autism Services
Oak Lawn, IL
08.2020 - 02.2021
- Provided direct care to clients in one-on-one setting to implement skill acquisition
- Collaborated, communicated, and assisted with training of clients
- Provided a safe and supportive environment for patients.
- Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
- Created and designed individualized behavioral interventions to promote positive behaviors and prevent problems.
- Documented client behavior and interventions attempted and collected and reported data using approved format, methods and forms.
- Developed tools to help client acquire new skills and work towards goals of building communication and social interactions.
- Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
- Implemented educational programming by teaching self-help, communication and personal care skills.
- Collaborated with treatment team to determine obstacles to success, assess client needs and develop treatment plan.
- Briefed family members on client condition, furnished community resources and recommended strategies to implement at home to promote consistency.
- Collected session data to aid in treatment planning and assessment.
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
- Contributed to treatment success by offering feedback and guiding patients through exercises.
Personal Loan Specialist
One Main Financial
Chicago, IL
10.2019 - 10.2020
- Analyzed customer needs and advised borrowers on loan programs that will best accomplish their objectives
- Prepared complete loan applications while gathering all required documentation for credit decision
- Analyzed tax returns, credit history, and paystubs for both salaried and self-employed clients to offer best possible loan solutions.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Compiled closing packages for drafting and presentation accuracy.
- Assessed aging accounts and initiated collection strategies based on conditions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Care Associate
AT&T
Chicago, IL
07.2018 - 09.2019
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Maintained good call control to quickly uncover questions and keep call times low.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Education
Bachelor of Science - Psychology Applied Behavior Analysis
Purdue University Global
Online03.2021
Diploma - Medical Assisting
Everest College
Bedford Park, IL11.2012
High School Diploma -
Baptist Hill High School
Hollywood, SCSkills
- Cross-Departmental Agency Collaboration
- Individual and Community Advocacy
- HIPAA Guidelines
- Service Providers Liaising
- Social Services Application Assistance
- Conducting Home Visits
- Health Care System
- Microsoft Office Proficiency
- Client and Community Service
- Patient Health Information Access
- Community-Based Resources
Timeline
Community Health Worker
University of Chicago Medicine
04.2021 - Current
Behavior Therapist
Key Autism Services
08.2020 - 02.2021
Personal Loan Specialist
One Main Financial
10.2019 - 10.2020
Customer Care Associate
AT&T
07.2018 - 09.2019
Bachelor of Science - Psychology Applied Behavior Analysis
Purdue University Global
Diploma - Medical Assisting
Everest College
High School Diploma -
Baptist Hill High School