JASMINE RENEE JOHNSON
Memphis,Tennessee
Summary
Highly motivated and goal-driven Financial Professional skilled in collecting, monitoring and studying data to analyze financial status and recommend business strategy. Tech-savvy in use of spreadsheets, accounting and financial management software. Top-performer with track record of consistently meeting or exceeding sales goals. Eager to contribute immediate value through an exceptional work ethic and strong knowledge of operations.
Overview
12
12
years of professional experience
Work History
Assistant Branch Manager
Hope Federal Credit Union
07.2024 - Current
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Coached and developed branch staff by offering constructive feedback and training opportunities.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Demonstrated knowledge of branch financial products and loans.
- Complied with regulatory guidelines and requirements.
- Maintained friendly and professional customer interactions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Respiratory Therapy Coordinator
Methodist North Hospital
10.2021 - 07.2024
- Build relationships with third party companies and business professionals promoting products that could support patients in the hospital setting
- Develop plans to coordinate with the patients’ needs outside of hospital setting.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Managed company schedule to coordinate calendar and arrange travel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Patient Engagement Specialist (Temporary)
Christ Community Health Services
10.2021 - 01.2022
- Schedule and coordinate appointments for patients
- Refill patients’ prescriptions, as well as assist with insurance eligibility
- Speak with doctors, nurse practitioners, and physician assistants regarding patient care
- Promote positive interactions with patients and healthcare providers
- Build relationships with insurance companies and business professionals on patients’ behalf
- Meet weekly requirements for patient contacts and appointments.
Caregiver
Always Best Care Senior Services
07.2021 - 11.2021
- Schedule Doctors’ Appointments
- Follow up with patients’ family members and loved ones regarding care
- Assist with daily tasks and activities
- Refill prescriptions as needed
- Effectively communicate regarding any emergent situation with patients.
Administrative Assistant
Allstar Management
10.2020 - 06.2021
- Manage schedules for inside and outside vendors and technicians
- Complete invoices and responsible for payouts
- Create conference agendas and keep up with meeting notes and tasks
- Manage and maintain daily, weekly, and monthly reports
- Planning events, coordinating meetings and conferences
- Delegate tasks and responsibilities as needed
- Compile team goals and track success rates
- Follow up with tenants and homeowners as needed
- Hire Vendors and maintain proper communication
- Conduct clerical duties, such as filing, office management, responding to emails, preparing documents and presentations.
Assistant Branch Manager II
Orion Federal Credit Union
02.2018 - 08.2020
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Managed branch size of over one million in deposits and team of 15 full and part-time employees.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Coached and developed branch staff by offering constructive feedback and training opportunities.
- Generated financial and operational reports to assist management with business strategy.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Wrote and administered employee performance reviews to monitor customer service and personal sales of 15 member team.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Compiled financial data to comply with budget.
- Reviewed credit applications for risk factors and credit worthiness.
Teller III/Operations Manager/Branch Service Leader
Regions Financial Corporation
11.2012 - 01.2018
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Increased profit by streamlining operations.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Examined customer loan applications for loan approvals and denials.
Education
Bachelor of Science - Finance
Western Governors University
Salt Lake City, UT2025
Associate of Applied Science - Respiratory Therapy
Concorde Career College
Memphis, TN2021
Skills
- Business Development
- Financial Management
- Administrative Leadership
- Operations Management
- Compliance Reporting
- Loan application evaluation
- Audit preparation
- Account Retention
- Relationship building and management
- Data Analysis
References
Available Upon Request
Timeline
Assistant Branch Manager
Hope Federal Credit Union
07.2024 - Current
Respiratory Therapy Coordinator
Methodist North Hospital
10.2021 - 07.2024
Patient Engagement Specialist (Temporary)
Christ Community Health Services
10.2021 - 01.2022
Caregiver
Always Best Care Senior Services
07.2021 - 11.2021
Administrative Assistant
Allstar Management
10.2020 - 06.2021
Assistant Branch Manager II
Orion Federal Credit Union
02.2018 - 08.2020
Teller III/Operations Manager/Branch Service Leader
Regions Financial Corporation
11.2012 - 01.2018
Bachelor of Science - Finance
Western Governors University
Associate of Applied Science - Respiratory Therapy
Concorde Career College