Jasmyn Jones
Tusla,OK
Summary
Experienced Customer Service Representative with 3 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Turbo Tax
12.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Health IQ
02.2021 - 12.2021
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Southwood High School
Shreveport, LA05.2021
Skills
- Microsoft Word
- Good Listening Skills
- Written and Oral Communications
Timeline
Customer Service Representative
Turbo Tax
12.2021 - Current
Customer Service Representative
Health IQ
02.2021 - 12.2021
High School Diploma -
Southwood High School
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