Jasmyn Knoble
Myrtle Beach,SC
Summary
Dynamic Guest Experience Specialist with a proven track record at The Escape Game, excelling in customer service and conflict resolution. Recognized for enhancing guest satisfaction through personalized solutions and effective communication. A team-oriented professional committed to creating welcoming environments and ensuring safety compliance, driving repeat business and positive feedback.
Overview
2
2
years of professional experience
Work History
Guest Experience Specialist
The Escape Game
Myrtle Beach, SC
10.2023 - Current
- Engaged with guests to ensure positive experience and address inquiries promptly.
- Assisted in maintaining cleanliness and organization of guest areas for optimal comfort.
- Learned operational procedures and systems to efficiently assist guests during visits.
- Supported team in executing service standards, enhancing overall guest satisfaction.
- Collaborated with colleagues to streamline check-in processes for smooth guest arrivals.
- Provided feedback on guest experiences to improve service delivery strategies.
- Adapted quickly to changing situations, ensuring consistent support for guests' needs.
- Participated in training sessions to enhance customer service skills and knowledge base.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Provided accurate information regarding local attractions, restaurants and activities.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Assisted guests with variety of services and local attraction information.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Maintained accurate and up-to-date records of guest information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted guests upon arrival by providing warm welcome.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Managed check-in and check-out procedures for guests.
- . Streamlined communication between departments to improve coordination efforts in delivering seamless guest experiences.
- Managed reservation system efficiently, effectively handling booking modifications or cancellations as needed.
- Resolved conflicts tactfully and diplomatically, ensuring minimal negative impact on guest satisfaction ratings.
- Assisted front desk operations by fielding phone calls, responding to emails, and greeting walk-in guests professionally.
- Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.
- Consistently delivered exceptional customer service, resulting in increased positive feedback and return visits.
Floor Monitor
Skyzone
Myrtle Beach, SC
04.2023 - 08.2023
- Monitored guest activities to ensure safety compliance and adherence to facility rules.
- Assisted in maintaining cleanliness and organization of play areas to enhance guest experience.
- Coordinated with team members to resolve guest inquiries and address concerns promptly.
- Educated guests on proper use of equipment and safety guidelines to minimize risks.
- Enforced safety protocols during events, contributing to a safe environment for all participants.
- Conducted regular inspections of equipment and facilities, reporting maintenance needs promptly.
- Maximized efficiency within the workplace through effective delegation of tasks among team members during busy periods or employee absences.
- Continuously assessed the sales floor to identify areas in need of improvement and promptly took action, resulting in a well-maintained store appearance.
- Coordinated with team members on department rotations to maintain consistent coverage across all sections of the sales floor.
- Maintained a welcoming environment for customers with meticulous attention to presentation and organization of merchandise.
- Reduced safety hazards by conducting regular inspections of the floor for cleanliness and maintenance issues.
- Promoted positive customer interactions through friendly greetings, attentive listening, and prompt assistance.
- Ensured availability of resources for staff members, such as cleaning supplies and tools needed for daily tasks.
- Demonstrated adaptability in handling various responsibilities such as cashier duties when necessary.
- Facilitated smooth transitions between shifts, communicating essential information to incoming staff members.
- Enhanced customer experience by closely monitoring floor activities and promptly addressing concerns.
Education
Carolina Forest High School
Myrtle Beach, SC06.2025
Skills
Customer Solving
Customer Service
Positive attitude
Team oriented
Timeline
Guest Experience Specialist
The Escape Game
10.2023 - Current
Floor Monitor
Skyzone
04.2023 - 08.2023
Carolina Forest High School