Jasmyn Royal
Fayetteville
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Demonstrated ability to provide exceptional customer service by promptly addressing guest needs, which enhanced overall dining experiences. Collaborated effectively with kitchen staff to ensure timely food delivery, maintaining efficient service flow during peak hours. Trained new team members on menu offerings and service protocols, contributing to a knowledgeable and cohesive staff environment.
Overview
5
5
years of professional experience
Work History
Server
Logan’s Roadhouse
Fayetteville
10.2025 - Current
- Provided exceptional customer service by promptly addressing guest needs, enhancing overall dining experiences and satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery, maintaining efficient service flow during peak hours.
- Trained new team members on menu offerings and service protocols, fostering a knowledgeable and cohesive staff environment.
Front Desk Receptionist
Bill Claydon’s tattoo world
Fayetteville
11.2024 - 09.2025
- Greeted and assisted clients upon arrival, creating a welcoming atmosphere and enhancing customer satisfaction.
- Managed appointment scheduling and calendar management, ensuring seamless operations and efficient workflow.
- Handled incoming phone calls and inquiries, providing accurate information and resolving issues promptly.
Call Center Representative
Foundever
Fayetteville
11.2023 - 05.2024
- Provided exceptional customer support by addressing inquiries and resolving issues, enhancing overall customer satisfaction.
- Utilized CRM software to document interactions and manage customer accounts, improving response time and accuracy.
- Collaborated with team members to streamline processes, resulting in a more efficient workflow and reduced call handling time.
Restaurant Hostess
Logan's Roadhouse
Fayetteville
03.2022 - 04.2023
- Greeted guests warmly upon arrival, ensuring a positive first impression and smooth dining experience.
- Managed reservations effectively, optimizing table allocation and minimizing wait times for guests.
- Collaborated with waitstaff to communicate guest needs, enhancing service flow and customer satisfaction.
Grill Cook
Great Steak & Potato
Fayetteville
11.2020 - 01.2022
- Prepared a variety of grilled items, ensuring adherence to food safety standards and quality control measures.
- Assisted in maintaining cleanliness and organization of the grill area, promoting a safe cooking environment.
- Collaborated with kitchen staff to streamline food preparation processes, enhancing overall kitchen efficiency.
Education
High School Diploma -
Douglas Byrd High School
Fayetteville, NCSkills
- Sales closing
- Customer service
- Product Upselling
- Quality Assurance
- Customer Relationship Management
- Appointment scheduling
- Inventory management
- Payment processing
- Office organization
- Team collaboration
- Problem solving
- Time management
- Adaptability
- Prioritization
- Verbal communication
- Scheduling appointments
- Guest greeting
- Reservation management
Timeline
Server
Logan’s Roadhouse
10.2025 - Current
Front Desk Receptionist
Bill Claydon’s tattoo world
11.2024 - 09.2025
Call Center Representative
Foundever
11.2023 - 05.2024
Restaurant Hostess
Logan's Roadhouse
03.2022 - 04.2023
Grill Cook
Great Steak & Potato
11.2020 - 01.2022
High School Diploma -
Douglas Byrd High School