Jasmyne Fife
Chesterfield,VA
Summary
Customer-oriented professional with a newly acquired license as a Class A CDL driver. Currently proficient in evaluating losses and interpreting federal regulations and laws. Skilled at reviewing claim information to prevent fraudulent claims. Experience in business communications and a strong passion for building relationships. Quality Driver dedicated to ensuring on-time delivery, capable of lifting 50 pounds or more and maneuvering heavy equipment. Highly skilled in navigation and safety, with extensive experience driving various types of rigs to deliver refrigerated stock cargoes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr. Recovery Coordinator
Capital One
12.2012 - Current
- Facilitated requisition and collection of personal credit reports for over 3000 customers, ensuring compliance with industry regulations
- Interpreted statistical data and organizational policies to effectively identify customers’ risk mitigation strategies & maintain compliance on 40+ items with 98% accuracy
- Analyzed customer feedback & data to design new compliance policies & procedures which significantly decreased settlement costs by 20%.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Warehouse Lead
HP Distribution Center
05.2012 - 05.2015
- Organized and managed sensitive data input in multiple databases, retrieving and delivering information daily
- Promptly answer up to 50 calls per shift and efficiently document all incoming messages
- Established strong relationships with clients and staff to ensure smooth daily office processes, ensuring compliance within 12% of standard ratios.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Used pallet jacks, hand trucks and cranes to move merchandise.
- Supported team members with heavy lifting and transportation of materials as needed throughout the summer season.
Education
No Degree - Tractor Trailer Training
CDS Tractor Trailer Training
Chester08.2024
Bachelor of Science in Psychology -
American Public University
Charleston, WV01.2018
Skills
- Customer Service
- GPS Navigation
- DOT Compliance
- Air Brake Operation
- Operating pallet jacks
- Class A Commercial Driver's License
- Clean MVR
- Time Management
- Hazmat Endorsement License
Certification
- Alabama Insurance Adjuster License, Property & Casualty Insurance Producer, 07/31/2024, 3002238695
- Florida Insurance Adjuster License, Property & Casualty Insurance Producer, ?, W941319
- Louisiana Insurance Adjuster License, Property & Casualty Insurance Producer, 07/31/2024, 1041264
- South Carolina Insurance Adjuster License, Property & Casualty Insurance Producer, 08/31/2024, 20517479
Languages
English
Native or Bilingual
Timeline
Sr. Recovery Coordinator
Capital One
12.2012 - Current
Warehouse Lead
HP Distribution Center
05.2012 - 05.2015
No Degree - Tractor Trailer Training
CDS Tractor Trailer Training
Bachelor of Science in Psychology -
American Public University
- Alabama Insurance Adjuster License, Property & Casualty Insurance Producer, 07/31/2024, 3002238695
- Florida Insurance Adjuster License, Property & Casualty Insurance Producer, ?, W941319
- Louisiana Insurance Adjuster License, Property & Casualty Insurance Producer, 07/31/2024, 1041264
- South Carolina Insurance Adjuster License, Property & Casualty Insurance Producer, 08/31/2024, 20517479
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