Jasmyne Hall
SEATTLE,WA
Summary
Dedicated Customer Service Specialist and Driver providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Xfinity Comcast
SEATTLE, WA
07.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted Xfinity customers with billing, account, and service questions.
- Resolved Comcast internet, TV, and phone issues through troubleshooting.
- Documented customer interactions in Comcast CRM systems.
- Processed service changes, appointments, and plan adjustments.
- Explained Xfinity products, features, and promotional offers.
- Guided customers through password resets, equipment setup, and activation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Valet
LAZ Parking Valet, Hyatt Regency
SEATTLE, WA
06.2023 - 06.2024
- Greeted Hyatt Regency guests and provided courteous valet service at hotel entrance
- Parked and retrieved guest vehicles safely for LAZ Parking Valet operations
- Drove vehicles to the parking area, secured the vehicles and returned the tag and keys to the key booth.
- Assisted guests with luggage and mobility needs upon arrival and departure
- Coordinated with front desk and bell staff for smooth guest service
- Organized key storage and maintained secure vehicle tracking
- Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
Driver
Gourmet Foods International
SEATTLE, WA
05.2021 - 06.2023
- Safely operate a company delivery truck to transport food products along assigned routes.
- Operated company delivery truck to transport food products along assigned routes, ensuring timely deliveries.
- Loaded, unloaded, and inspected merchandise for accurate and complete deliveries, enhancing customer satisfaction.
- Provide professional, courteous customer service at delivery locations.
- Delivered professional, courteous customer service at delivery locations, fostering positive customer relationships.
- Perform pre-trip and post-trip vehicle inspections and report maintenance issues.
- Inspected vehicle condition before trips and reported maintenance needs
- Keep the vehicle clean and organized and follow all food safety and sanitation procedures.
- Communicate with dispatch and management regarding delivery schedules, delays, and route changes.
Customer Service Cashier
Safway
Renton, Washington
03.2019 - 03.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with diverse coworkers to achieve service goals and resolve product and service issues.
- Processed customer payments through register, card reader, and cash drawer systems with accuracy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered questions about products and store policies.
- Scanned items and verified prices at checkout.
- Executed day-to-day duties with precision to ensure smooth operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
State Street High School
Sedro-Woolley, WASkills
- CRM documentation
- Billing systems
- Account management
- Internet troubleshooting
- Data entry
- Problem solving
- Problem resolution
- Attention to detail
- Time management
- Task prioritization
- Effective communication
- Cash management
Timeline
Customer Service Representative
Xfinity Comcast
07.2023 - Current
Valet
LAZ Parking Valet, Hyatt Regency
06.2023 - 06.2024
Driver
Gourmet Foods International
05.2021 - 06.2023
Customer Service Cashier
Safway
03.2019 - 03.2021
State Street High School