Lakeysha Wellington
Circle K
CHATTANOOGA,TN
5
years of professional experience
Dedicated customer service representative with strong problem-solving and active listening skills. Proven ability to enhance customer satisfaction through effective issue resolution and efficient transaction processing.
Work History
Customer Service Representative
3 Months- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Processed transactions accurately while maintaining a high level of efficiency.
- Utilized point-of-sale systems for inventory management and sales tracking.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Educated customers on promotions and loyalty programs to drive engagement.
- Maintained cleanliness and organization of work areas to promote a welcoming environment.
- Adapted quickly to changing situations while managing multiple tasks effectively.
Customer Support Specialist
6 Months- Resolved customer complaints efficiently, ensuring high satisfaction and retention rates.
- Provided prompt and effective support to customer inquiries via multiple communication channels.
- Documented customer interactions accurately in CRM system for tracking and follow-up purposes.
- Collaborated with team members to identify process improvements for enhanced service delivery.
- Guided customers through product features, ensuring a clear understanding of usage.
- Utilized ticketing systems to track support requests and monitor resolution progress.
- Contributed to team meetings by sharing insights on common customer challenges and solutions.
- Collaborated with cross-functional teams to escalate complex technical issues as needed.
- Responded to customer calls, providing information on healthcare services and appointment scheduling.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Adapted quickly to changes in policies and procedures, ensuring compliance with regulatory requirements.
- Monitored service delivery standards to enhance patient satisfaction and retention rates.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Production Worker
3 Months- Operated machinery to complete production tasks efficiently and safely.
- Inspected finished products for quality assurance and adherence to standards.
- Maintained cleanliness and organization in work area to ensure safety compliance.
- Assisted team members in assembly processes, fostering collaboration and productivity.
- Operated machinery to assemble components efficiently and accurately.
- Inspected finished products for quality assurance and compliance with standards.
Customer Service Representative
10 Months- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided feedback on operational processes to improve customer service delivery.
Production Worker
1 Year 7 Months- Followed detailed specifications for manufacturing processes, ensuring accuracy in production.
- Operated machinery and equipment, ensuring adherence to safety protocols and operational standards.
- Assembled components efficiently, maintaining high quality and accuracy throughout production processes.
- Collaborated with team members to streamline workflows, enhancing overall productivity and reducing downtime.
Customer Service Assistant
2 Years 10 Months- Provided exceptional customer support, resolving inquiries and issues efficiently.
- Assisted in maintaining store organization, ensuring a clean and welcoming environment.
- Processed transactions accurately using point-of-sale systems to enhance customer experience.
- Collaborated with team members to streamline checkout procedures, improving service speed.
- Monitored inventory levels, assisting in restocking merchandise to meet customer demand.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
Education
High School Diploma
BBA - Entrepreneurship
Skills
Customer service
Data entry
Customer relations
Problem resolution
Relationship building
CRM management
Critical thinking
CRM documentation
Timeline
Customer Service Representative
Circle K
04.2026 - 07.2026Read More
Customer Support Specialist
Teleperformance USA
09.2025 - 03.2026Read More
Production Worker
Total Network Manufacturing- Staffing Solutions
09.2025 - 12.2025Read More
Customer Service Representative
Circle K
02.2025 - 12.2025Read More
Production Worker
Prigrims Pride
01.2024 - 08.2025Read More
Customer Service Assistant
Family Dollar
01.2021 - 11.2023Read More
Chattanooga State Community College
BBA from Entrepreneurship
Read More
Dekalb High School
High School Diploma
Read More