
Led service-oriented operations to drive organizational growth and development. Fostered collaboration and forward-thinking strategies for policy implementation and problem-solving. Engaged upper management to build consensus and promote change. Directed business intelligence and operations management with over 10 years of experience. Achieved success in developing and implementing optimized solutions with cultural sensitivity and ethical professionalism. Recognized for driving results in a collaborative and inclusive manner. Managed multiple units successfully over 35 years. Solved strategic problems and managed change effectively. Executed visionary plans to meet current and future needs in the QSR industry.
Directed a team of 5 division managers overseeing 30 restaurants with a workforce of approximately 1300 employees and 120 managers. Championed adherence to operational and food safety standards across all locations. Held subordinate management accountable for the effective operations of assigned restaurants. Led recruitment, interviewing, and hiring processes for management personnel to ensure optimal staffing levels. Evaluated and inspected all aspects of assigned restaurant operations. Accountable for maintaining speed of service and food safety across all restaurants. Managed fiscal responsibilities, including sales forecasting, budget setting, and cost control to align with company objectives. Assessed progress and executed necessary corrective measures. Ensured facilities and equipment were maintained to high standards, facilitating prompt repairs by relevant departments.