Jasmyyn Hysaw
Houston,Texas
Summary
Experienced professional with a proven track record of success, transitioning from accountant to office manager. Recognized for meticulous attention to detail, exceptional organizational skills, and effective engagement with people. Acquired comprehensive knowledge of all departments within the organization, enabling seamless support and assistance. Committed to delivering exceptional results through a strong work ethic and a passion for fostering collaborative environments.
Overview
13
13
years of professional experience
Work History
Office Manager
Republic Floor
Houston, TX
10.2023 - Current
- Maintained strict confidentiality standards for sensitive information and files.
- Addressed client concerns effectively, ensuring exceptional service via telephone and email communication.
- Boosted team efficiency by assigning tasks efficiently and monitoring daily operations.
- Executed and scheduled workplace events in a timely fashion.
- Enhanced productivity by structuring better filing and organization methods.
- Facilitated recruitment by conducting interviews and onboarding new employees.
- Acted as liaison between upper management and staff, ensuring efficient communication for prompt issue resolution.
- Maintained cohesive work relationships through proactive issue resolution between teams.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Achieved significant cost savings by renegotiating vendor contracts for supplies and services.
Accountant
Republic Floor
Houston, TX
05.2021 - 10.2023
- Performed account reconciliations to ensure accuracy of financial records.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Collected data for finance, created paperwork, and concluded records.
- Performed daily cash functions including account tracking, payroll processing, and budget allocations.
- Leveraged advanced applications to develop various documents, analytical reports, and professional presentations.
- Achieved reduction in unpaid balances by proactively contacting late-paying clients.
- Facilitated timely provision of necessary documents and resolved issues during yearly audits.
Sales Coordinator
Culligan Water
Houston, TX
05.2017 - 05.2021
- Monitored all potential customer inquiries via different communication channels.
- Scheduled reliable appointments for licensed water specialist achieving an 89% lead-to-sale conversion rate.
- Analyzed data to inform decisions and identify missed sales opportunities.
- Monitored regional market conditions and competitors to identify new business opportunities.
- Compiled weekly performance analytics for presentation to GM and CEO.
Sales Associate
Sprint
02.2017 - 05.2017
- Gained in-depth knowledge of company's product offerings to provide reliable and trusted assistance to ~50 customers daily, helping them make informed decisions
- Built rapport with customers by offering friendly, knowledgeable, and supportive customer service
- Successfully assisted several customers daily in-person and via telephone with purchase decisions, transactions, returns, and inquiries
Jewelry Consultant
Zales - The Diamond Store
06.2016 - 02.2017
- Greeted 100+ customers in-store per day, responding to inquiries, helping with purchase decisions, and providing exceptional customer service
- Maintained log of purchases with customer phone numbers and email addresses to notify them of upcoming promotions and sales
- Attended sales training to improve relationship building and closing techniques
- Created attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases
Customer Service
United Healthcare
04.2015 - 09.2015
- Track trends in customer feedback and collaborate with management to determine the root cause of issues
- Refer unresolved customer grievances to designated departments for further investigation
- Assist customers with all Medicaid related questions
- Resolve 300+ weekly customer inquiries via phone
- Review customer's plan benefits
- Stay up to date with all health plan changes
Retail Sales Associate
T-Mobile
02.2015 - 04.2015
- Recommend, select, and help locate devices as well as plans based on customer needs
- Prepare sales contracts
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Improve the store's appearance by sweeping and dusting at close
- Show great customer service while being at a high volume store
Retail Sales Consultant
ATT
02.2014 - 01.2015
- Provide excellent customer service
- Educate customers on different plans, phones, and features
- Find the right phone, plan, and feature based on the customers' needs
- Identify software issues for various devices and troubleshoot to fix minor problems
Geek Squad Agent
Best Buy
04.2012 - 05.2013
- Handled cash and credit transactions
- Perform initial installation of operating systems for customer's with new equipment
- Assist with special projects including data transfers for customers, installing protective accessories for various devices, and troubleshooting all returns due to malfunction
- Assist customers when purchasing a computer
Education
Diploma -
Victoria East High School
Victoria, Texas06.2012
Skills
- Customer Service
- Sales
- Microsoft Office
- Cash Handling
- Quickbooks
- Payroll
- Shipping and receiving
- Management
Timeline
Office Manager
Republic Floor
10.2023 - Current
Accountant
Republic Floor
05.2021 - 10.2023
Sales Coordinator
Culligan Water
05.2017 - 05.2021
Sales Associate
Sprint
02.2017 - 05.2017
Jewelry Consultant
Zales - The Diamond Store
06.2016 - 02.2017
Customer Service
United Healthcare
04.2015 - 09.2015
Retail Sales Associate
T-Mobile
02.2015 - 04.2015
Retail Sales Consultant
ATT
02.2014 - 01.2015
Geek Squad Agent
Best Buy
04.2012 - 05.2013
Diploma -
Victoria East High School