Summary
Overview
Work History
Education
Skills
Timeline
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Jason Adams

Baltimore,MD

Summary

Driven and motivated Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Sales Engineer

MCA Security / S3Integration
08.2020 - Current
  • Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
  • Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
  • Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
  • Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.

Master Field Technician

S3Integration
08.2008 - 08.2020
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Enacted successful repairs by applying technical skills and operations knowledge.
  • Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.

Security Technician

Netversant
01.2005 - 08.2008
  • Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
  • Educated customers on effective use of security systems.
  • Educated customers on proper ways to use security systems after completing tests and repairs.
  • Explained how to properly use security systems so that customers were knowledgeable.
  • Installed access and elevator controls, alarms and video surveillance systems.
  • Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
  • Responded to maintenance calls and troubleshot devices.
  • Read and understood product manuals and blueprints.

Education

GED -

Arundel Senior High School
Gambrills MD
1996

Skills

  • Pre-sales support
  • Field consulting
  • Organization skills
  • Proposal Development
  • Self-Motivated
  • Problem-Solving

Timeline

Sales Engineer

MCA Security / S3Integration
08.2020 - Current

Master Field Technician

S3Integration
08.2008 - 08.2020

Security Technician

Netversant
01.2005 - 08.2008

GED -

Arundel Senior High School

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Jason Adams