Jason Audrick
Slidell,LA
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Personable Supervisor with record of success leading team efforts, recognizing areas of improvement and building professional relationships. Effective at managing big-picture business goals. Detail-oriented and efficient with strengths in both project and time management.
Overview
16
16
years of professional experience
Work History
Supervisor
Arc GNO
Metairie, LA
03.2017 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated 60 employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
DSW Supervisor
First Class Care
Kenner, LA
09.2012 - 09.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Built, managed and coached insourced and outsourced teams.
- Tracked and prepared quarterly reports of sales goals to management.
- Monitored workshop work flow for over 50 employees.
- Oversaw and optimized work of craftsmen performing high-quality, precision work.
Customer Service Manager
NCO Group
Humble, TX
05.2007 - 02.2012
- Supervised 5 supervisors with 10 agents each in providing excellent customer service to callers requiring assistance for general care and tech support issues.
- Implemented and executed reviews of computer systems for compliance with state and federal regulations.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Effectively supervised staff of 70 personnel by implementing company policies, protocols, work rules and disciplinary action.
Education
High School Diploma -
Sarah T Reed High
New Orleans, LA05.2000
Skills
- Resolving Complaints
- Player Engagement
- Managing Operations and Efficiency
- Employee Coaching and Motivation
- Job Assignments
- Scheduling and Coordinating
- Performance Tracking and Evaluations
- Safe Work Methods
- Supervising Employees
- Optimizing Workflows
Timeline
Supervisor
Arc GNO
03.2017 - Current
DSW Supervisor
First Class Care
09.2012 - 09.2018
Customer Service Manager
NCO Group
05.2007 - 02.2012
High School Diploma -
Sarah T Reed High
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